Vendor Manager

Há 3 dias

São Paulo, São Paulo, Brasil Kaizen Gaming Tempo inteiro
Kaizen Gaming — Vendor Manager Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We leverage cutting-edge technology to provide the best experience to our millions of customers. Our diverse team of over 2,700 Kaizeners from 40+ nationalities across 3 continents is committed to fostering an inclusive workplace. We are proud to be among the Best Workplaces in Europe and certified Great Place to Work. About the Role This role is vital within our Operations teams, supporting multiple verticals, especially Customer Success. The Vendor Manager will manage and develop relationships with existing and new BPOs, focusing on improving contracting efficiency, ensuring commercial competitiveness, and overseeing contractual performance. Collaboration with Operations Managers will be essential to handle daily BPO activities and improve forecasting accuracy, ensuring contracted headcount delivery. What You Will Bring At least 4 years of experience in BPO management roles;
Experience in contracting management and P&L tracking;
Minimum 2 years in customer support functions, with BPO support expertise;
Knowledge of workforcemanagement and forecasting;
Experience in BPO commercial negotiations and growth strategies;
Operational efficiencyoptimization skills;
Experience managing BPOs in customer support environments. Responsibilities Negotiate and manage contract terms, including detailed clause discussions;
Lead short-term forecasting and optimize BPO headcount distribution;
Resolve escalations related to contractual clauses;
Oversee bonus and penalty policies with monthly tracking;
Utilize contracting and commercial levers to ensure stable operations;
design performance clauses;
Monitor BPO budget usage, providing insights for cost efficiency;
Ensure 100% delivery of contracted services and headcount through accurate forecasting. Location & Benefits Support will be provided during onboarding, with hybrid working options, commuting allowance, monthly meal allowance, multi-sport card, private health insurance for you and your family, and unlimited Udemy access for continuous training. Privacy Notice Read our Recruitment Privacy Notice to understand how your data is handled. We are an equal opportunity employer committed to diversity and inclusion, welcoming applications from all backgrounds regardless of race, gender, religion, sexual orientation, or age. #J-18808-Ljbffr

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