Desktop Support Engineer

Sinclair is Hiring Join Our Team as a Desktop Support Engineer

We are currently recruiting for Desktop Support Engineer at our Sao Paolo office in Brazil.

The ideal candidate will have hands-on experience in IT support, strong service mindset.

Location: Sao Paolo, Brazil

About Sinclair

Founded in 1971, Sinclair is a global medical aesthetics organisation, that delivers an extensive product range. With an in‑house commercial infrastructure, including manufacturing and a network of distributors in leading global markets, our products are sold in 55 countries worldwide.

This is a great time to join Sinclair as we continue to increase our product range and expand into new markets and territories.

Sinclair Values:

• Act with Integrity Consistently doing the right thing even when it's the hard choice; 100% Compliance with all rules, standard operating procedures and guidelines

• Results-Driven Make a business impact in all you do, whether sales, efficiency, operational excellence; it should make a meaningful impact

• Innovation-Centered Redefining Aesthetics, we must be pioneering in how we do business; this can be in products, in service models, or strategy

• One Company, One Goal Working towards unified mission, we are all Sinclair and be seen by customers as one company in every way

• Own It Be Accountable for your decisions, actions and consequences; Be Reliable to your customers and colleagues

What You'll Be Doing:

• Provide first-line support for desktops, laptops, mobile devices, printers, peripherals and standard workplace technology.

• Log, update and document tickets clearly; troubleshoot within scope and elevate unresolved issues with complete information.

• Support Windows 10/11, Microsoft 365, standard business applications, password resets and access requests.

• Set up and check meeting-room AV and video‑conferencing equipment.

• Maintain an accurate site IT asset register and manage the hardware lifecycle from receipt, tagging and deployment through return, secure wipe and disposal.

• Prepare and issue equipment for new joiners, recover equipment from leavers, monitor spare stock, and coordinate warranty or repair cases with vendors.

Your skills and experience

Essential:

• 1. Diploma or degree in IT or a related field.
• More than two years of IT support experience; internship or helpdesk experience is an advantage.
• 3. Working knowledge of Windows 10/11 and Microsoft 365, with basic PC hardware and network troubleshooting skills.
• 4. Organised and detail-oriented, with the ability to maintain accurate records in spreadsheets or an asset‑management system.
• 5. Patient, service‑minded and able to communicate clearly with non‑technical users.
• 6. Able to lift and move standard IT equipment.

Desirable:

• Ticketing or asset‑management system exposure, Active Directory basics, CompTIA A+ or ITIL Foundation.
• Work as main focal point on country level, to face internal stakeholders as both desktop engineer and IT partner to enable business efficiency

Perks & Benefits:

• Competitive Salary
• Career Growth & Learning Opportunities
• Health & Wellness Benefits
• Fun Team Events & Supportive Culture
• Private health insurance
• Private dental care
• Meal allowance

We have a real focus on developing our people, and by fostering an entrepreneurial culture, we encourage flexibility, accountability and autonomy. The company is full of opportunity for those who wish to grasp it. Our people thrive on engagement, development and a varied workload. You will often be included in projects that require you to collaborate cross‑functionally.

This is an exciting opportunity to join a successful company, with big ambitions for the future.

Please note if we receive a high volume of applications, we may close the role before the closing date noted.

By making this application you give consent for personal information to be used in automated decision‑making processes relating to key job requirements which are stated in this ad.

Sinclair does not accept speculative or unsolicited CVs from Recruitment Agencies. Any unsolicited CVs received will be treated as property of Sinclair and Terms & Conditions associated with the use of such CVs will be considered null and void.