Commerce - Antifraud Investigations and Operations

Responsibilities
ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
**About the Team**:
Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for not only users but also partners and creators. We value user experience and work on policies, rules, products, and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure, and intuitive for our users.
As the Anti-fraud Investigations and Operations Manager, you will build and manage a team. You will maintain and improve business processes that detect and prevent fraudulent activities in various scenarios including transactions, KYC, onboarding, and seller business-creator affiliation.
**Responsibilities**:
- Build and launch risk programs in Brazil
- Conduct and analyze suspicious behavior, fraudulent transactions, and abuse in a timely manner to protect the integrity of the platform
- Identify vulnerabilities, and collaborate with cross-functional teams to mitigate or prevent occurrences of fraudulent activity
- Respond to escalations, and manage the incident until the case is resolved.
- Engage with various business, technology, and security/risk stakeholders to identify and solve risk problems at scale
Collaborate with product and data teams to build solutions to prevent platform exploitation proactively or reactively.
- Collaborate with Legal, Public Affairs, and other cross-functional teams (when needed) to investigate and respond to regulatory inquiries on fraud and (or) crime-related activities;
- Produce regular high-quality fraud reports to summarize new trends and business impacts for updating senior management teams;
- Perform other ad-hoc tasks related to fraud operations.
- Expect 10~20% of travel as needed.
**Qualifications**:
**Minimum Qualifications**:
- 5+ years of professional experience in operations, and investigations related to fraud and payment abuse (chargebacks) in Brazil, Brazilian e-commerce experience preferred
- Detail-oriented, highly analytical, and strong project management skills;
- Strong ability to gather information from various online sources and community groups;
- Capacity to draw actionable insights from datasets; knowledge of SQL, Python, or equivalent is a plus;
- Proficiency in English and Portuguese is required for the role.
**Preferred Qualifications**:
- Ability to understand opposing points of view on highly complex issues;
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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