Tech Support Expert

1 dia atrás

Brazil beBeeCustomerSupport Tempo inteiro

Software Support Specialist We are seeking a highly skilled Technical Support Specialist to join our client operations team. As a key member of our team, you will play a critical role in delivering exceptional customer support and ensuring our software products meet the highest standards. Key Responsibilities: Deliver high-quality technical support to customers via phone, email, or chat Triage reported incidents and provide timely resolutions Work closely with cross-functional teams to resolve complex issues Help drive customer retention and satisfaction Provide excellent communication skills and maintain a positive attitude Evaluate and improve support processes and procedures Requirements: Required Skills and Qualifications: 3-5 years of experience in Level 3 software support Excellent verbal and written English skills Bachelor's degree or equivalent experience Advanced problem-solving skills and ability to triage incidents Basic to intermediate SQL skills and proficiency in Microsoft Office Suite Ability to work independently and as part of a team Benefits: Why Work with Us: A competitive salary and benefits package Ongoing training and professional development opportunities A dynamic and supportive work environment The chance to make a real impact on customer satisfaction

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