Technical Support Engineer

3 semanas atrás

São Paulo, São Paulo, Brasil AlgoSec Tempo inteiro
Overview

Join to apply for the Technical Support Engineer role at AlgoSec .


Over 2,200 of the world's leading organizations trust AlgoSec to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks.


Join our global team, securing application connectivity, anywhere.


We are hiring a Technical Support Engineer for a leading support position based in Brazil.


Reporting to : Team Leader, Americas Support


Responsibilities
  • Supporting our global customers via email, phone, and webcasts, guiding AlgoSec customers, partners and Sales Engineers in product installation, operations, and troubleshooting.
  • Maintaining and updating the AlgoSec knowledge base, participating in the buildup of the support organization.
  • Introducing support methodologies, tools and more.
  • Working in tight integration with the global support teams as well as with AlgoSec R&D, Delivery and Product management.

Requirements
  • At least 3 years previous experience in similar position, in a software company
  • Experience in Linux/UNIX environments
  • Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc.)
  • Experience in support of network security software products
  • Independent, resourceful, problem-solver, result oriented
  • Fast learner
  • Team player, pleasant and with a high level of integrity
  • Excellent written and verbal communication skills in English.
  • Operating well under-pressure, multi-tasking.
  • Willingness to work at irregular hours, to support our customers world-wide; we are a 24x7 Support operation.
  • Resume must be submitted in English

Advantages
  • Experience in SRE/DevOps
  • Experience in Linux script languages (PERL, shell)

AlgoSec is an Equal Opportunity Employer (EEO), committed to creating a friendly, diverse and inclusive company culture.


Job details
  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: Computer and Network Security and Software Development
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