Team Lead

Há 1 mês


São Paulo, Brasil TA Connections Tempo inteiro

Applications open until DECEMBER 02, 2024

Job Type: Effective

Workplace: São Paulo - SP

Work Model: Onsite

Business Unit: TA Connections

Location: Congonhas - SP

Responsibilities and Assignments
  • Lead the customer service team supporting crew and DPax operations in our client.
  • Lead team’s schedules to ensure 24/7 support.
  • Work closely with Ops Senior leadership to implement operational tools and best practices KPI Dashboards.
  • Collaborate with Account Management Leader to understand client’s needs and educate the business on operational processes.
  • Ensure teams follow company policies and procedures, in line with local regulations.
  • Complete performance evaluations for each local TA Connections team member.
Requirements and Qualifications

Skillset Requirements:

  • Good verbal and written communication skills; Spanish is a plus.
  • Ability to work effectively with internal and external clients at mid-management levels.
  • Quick learner for software applications.
  • Responds promptly to customer needs and is aware of customer feedback to improve service.
  • Prioritizes and plans work activities; uses time efficiently.
  • Adapts to changes and manages competing priorities.
  • Previous experience in travel, hotel, or call center industry.
  • Mid-level skill in Excel.
  • Ability to maintain calm and make rational decisions under time pressure.
  • Flexibility to work at various times of the day and for prolonged hours.
  • Work on-site from Gol’s office, as well as Azul’s office and from home sporadically.
  • Flexibility to travel up to 25% of the time visiting other TA Connections offices.
Process Stages
  • Step 1: Registration
  • Step 2: Proposal
  • Step 3: Hiring
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