Program Manager, Mso

Responsibilities
**Overview**:
About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
Our Monetization Strategy & Operations (MSO) team is essential to enabling TikTok's sales teams to drive revenue at scale efficiently and strategically. This team is responsible for revenue planning and pricing, operational effectiveness in our tooling and sales processes, and ensuring productive and fruitful partnership cross-functionally across internal teams.
We are looking for a LatAm GTM Program Manager, MSO - CRM Strategy & Operations who can be highly organized and collaborative, working closely with regional stakeholders across Monetization Strategy & Operations, Finance, Legal, and supporting the regional Global Business Solutions team at large. This person will represent regional business needs related to system and process, working with global counterparts to advocate for solutions that improve regional sales processes, owning the success of implementing both global and regional solutions in Latam region.
**Responsibilities**:
- Research, evaluate, prioritize and implement business requirements to align with business goals and process improvements and developments
- Act as the primary point of contact for all project-related communication, including status updates, issue resolution and stakeholder management
- Monitor and report success metrics, track and analyze performance, and responsible for adoption of CRM solutions in the region.
- Work with global functions and other regions to drive policy and process standardization via system implementation.
- Build strong, trusting partnerships to readily mobilize people and influence across a broad range of partners, leaders, and organizations to ensure alignment and buy-in on CRM strategies and initiatives
**Qualifications**:
1. 3-5 years of Sales Operations/product marketing experience; experience in a fast-paced technology company with knowledge of the digital advertising landscape and/or KPIs for mobile ads is preferred.
2. ERP (NetSuite, SAP) and/or CRM (Salesforce, Microsoft Dynamics 365), Product Marketing or Consulting experience in the technology sector and demonstrated ability to contribute at strategic, operational and tactical levels.
3. Proficiency in project management methodology and tools, experience presenting to groups/C-level executives.
4. Experience managing complex cross-functional teams, track record of influencing behavior at a variety of levels in the organization, including cross-functional leaders.
5. High attention to detail and strong organizational skills
6. Fluency/proficiency in business English, both written and verbal
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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