Business Analyst

Join to apply for the Business Analyst role at Tort Experts

About Tort Experts

At Tort Experts, we are redefining the landscape of performance marketing in the legal sector. Our mission is to democratize access to information for individuals who have been injured, connecting them with law firms that can truly advocate for their rights and achieve successful outcomes. As an innovative, vertically integrated legal case acquisition marketing company, we leverage cutting-edge technology, data-driven insights, and a commitment to transparency to disrupt the status quo.

Joining Tort Experts means becoming part of a dynamic team that is passionate about making a meaningful impact. We foster a collaborative environment where creativity thrives, and every team member plays a vital role in connecting qualified claimants with the representation they deserve. If you’re looking for a workplace where your contributions can truly make a difference, and where innovation meets purpose, Tort Experts is the perfect place for you.

About The Role

We are hiring a Business Analyst to strengthen our Client Services team by owning reporting, reconciliation, and proactive analysis across client accounts. This role ensures accuracy in case counts and budgets, surfaces performance insights, and creates scalable reporting solutions that empower the entire team.

The ideal candidate is mid-level, highly analytical, and able to take full ownership of results with minimal oversight. They are adept at spotting trends, building actionable reports, and anticipating issues before they become problems. Over time, this role may evolve into a companywide business analyst position, with broader responsibility for insights and reporting across teams.

Location: Remote (must be available 9am - 5p ET)

What You'll Do

Client Reporting & Reconciliation

• Case Data Reconciliation: Own the process of reconciling signed case counts between internal systems and client reports, resolving discrepancies independently.
• Fund Reallocations: Accurately process client requests to move budgets across projects, ensuring all updates are reflected in reporting.
• Custom Reporting: Deliver accurate, client-ready reports that align with goals and expectations, while continuously improving report templates and workflows.

Proactive Analysis & Insights

• Issue Detection: Monitor conversion rates, lead quality, and profitability by lead type and field values to proactively spot risks and opportunities.
• Performance Analysis: Provide insights into client and campaign profitability, pricing effectiveness, and lead monetization trends.
• Self-Serve Reporting: Build dashboards and recurring reports that give team members visibility into critical KPIs without requiring manual analysis each time.
• Scalable Insights: Develop frameworks for analyzing trends that can be reused across clients and campaigns.

Operational Excellence & Financial Control

• Accuracy Safeguarding: Ensure all reconciliations, reallocations, and reports are error-free and backed by clear data sources.
• Process Improvement: Identify inefficiencies in reporting and reconciliation, and create scalable solutions that save time and reduce errors.
• Collaboration: Support the Director of Client Services by taking on data-heavy work, freeing leadership to focus on strategy and client growth.

Client-Facing Support

• Email Communication: Participate in client email threads to share reconciled numbers, reporting deliverables, and updates related to reallocations.
• Light Client Interaction: Join occasional client calls to clarify data, while leaving strategic discussions to the Director of Client Services.

Qualifications

• Experience: 4–6 years in business analysis, reporting, client operations, or related analytical roles. Experience in legal case acquisition or performance marketing is a plus.
• Technical Skills: Master level of proficiency with Excel/Google Sheets (pivot tables, lookups, complex formulas) and reporting dashboards (e.g., Looker, Omni, Tableau, Power BI)
• Analytical Skills: Strong ability to slice/dice data, reconcile discrepancies, and extract actionable insights across multiple variables (lead type, conversion rates, profitability, etc.).
• Automation & Tools: Comfortable building repeatable reports, dashboards, and using AI or automation to accelerate data comparison and analysis.
• Ownership: Able to take responsibility for results with little oversight, quickly becoming the go-to person for reporting and analysis.
• Communication: Clear, concise written skills for client-facing updates and internal reports.
• Adaptability: Ability to learn new systems quickly and thrive in a fast-moving environment where priorities shift rapidly.
• Personal Attributes:
  • Extremely detail-oriented and accuracy-obsessed.
  • High ownership, proactive problem-solver who identifies issues before others see them.
  • Curious and driven to dig into data until key insights emerge.
  • Comfortable in a support role, enabling leadership to focus on higher-level strategy.
  • Growth-oriented, eager to expand from client-level reporting into companywide business analysis.

Benefits

• Uncapped quarterly profit-sharing bonuses based on company performance
• 100% company-paid monthly premiums for Fortune 500 level quality insurance plans for you and any/all dependents (US based employees):
  • medical (Aetna)
  • dental (Guardian)
  • vision (Guardian)
• 100% company match on any employee contributions to either HSA or FSA flex benefits plans (US based employees):
  • $500 free FSA company contribution, even if $0 employee contribution
• 401k plan with full company match of up to 6% of salary and no vesting period required (US based employees)
• Unlimited paid time off with planned role/responsibilities coverage
• Work from home equipment budget (at company's discretion)
• Forever remote work environment

Why Join Us?

At Tort Experts, we believe in empowering our team members with growth opportunities, a flexible work environment, and the chance to make a tangible impact. If you thrive in fast-paced environments and are driven, client-focused, and eager to contribute to our mission of connecting clients with top-tier legal representation.

AA/EEO Statement

Tort Experts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.