Operations Agent

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

Operation Agent

Will be responsible for serving customers (agencies and operators) and suppliers by email and/or by phone (in more critical cases), to ensure the smooth running of pre-stay and reservation operations. Will act autonomously, with supervision present, if necessary.

Main attributions:

1. Monitoring the progress of reservations and handling on an online platform.
2. Customer service and communication (agencies and operators) by email and phone.
3. In critical cases, customer service by phone.
4. Solving routine problems in the area.
5. Indoor activity, no travel required.

Prerequisites:

1. Some experience with the routine of the area of operations in tourism acquired in agencies, operators, or Hospitality.
2. Ability to act with autonomy, security, and initiative to solve work problems.
3. Responsibility and commitment.
4. Good interpersonal, communication and team spirit.
5. Ability to work with intense rhythm in a controlled / balanced way.
6. English - advanced / fluent level. Must be able to communicate on objective and common questions by email.
7. Critical situations will require telephone communication.
8. Other languages will be a plus.
9. Knowledge and good interaction with IT - Office Package, Excel, Outlook.
10. Must reside in Jundiaí or nearby city.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work:

• Within an innovative, engaging and multicultural environment.
• Have the opportunity to build strong and lasting business relationships and friendships from around the world.
• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.