Service Desk Analyst 1
2 semanas atrás
Sobre a NCRA NCR Corporation (NYSE: NCR) é líder na transformação, conexão e execução de plataformas de tecnologia para bancos, lojas e restaurantes autogerenciados. A NCR está sediada em Atlanta, Geórgia, com 38.000 funcionários em todo o mundo. NCR é uma marca comercial da NCR Corporation nos Estados Unidos e em outros países.TITLE: Service Desk AnalystLOCATION: São Paulo, Berrini - BrazilGRADE: 06In this role, the Analyst the Service Desk about giving customers one NCR point of contact from the time they report an incident until it's resolved, managing all aspects of NCR Services delivery to the client. Providing analysis and actions leading to improved customer satisfaction, improved service fidelity and profitability. You must have a thorough understanding of Services Systems, Operations, Policies, and Customer Contract Specifics that are used to resolve customer situations. Must be able to quickly identify next steps in the problem resolution process leveraging ITIL practices. Actively assess the customers environment and proactively identify actions for continuous improvements.& KEY AREAS OF RESPONSIBILITY:o Answering customer phone calls.o Incident call handling.o Top priority is customer satisfaction.QUALIFICATIONS AND EDUCATION REQUIREMENTSo Applicable to students or Degree in information systems or related.o Written and verbal communications skillso Ability to work in a fast-paced environment. multi-task, time management and organizational skillso Ability to identify and resolve issues with a sense of urgencyo Ability to work as part of a team or independentlyo Willing to work non-standard business hours as required by customerso Knowledge in Windows operating systemPREFERRED SKILLSo Knowledge in segment the software for restaurant.o Knowledge in logic programing.o English it will be differential.As ofertas de emprego estão condicionadas à aprovação dos critérios de triagem aplicáveis a vaga.Declaração de oportunidade de emprego igualitáriaDeclaração para Consultorias de Recrutamento ExternoA NCR não se responsabiliza por quaisquer taxas ou encargos associados a currículos não solicitados.
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Service Desk Analyst I
2 semanas atrás
Sao Paulo, Brasil Aggreko, LLC Tempo inteiroService Desk AnalystAt Aggreko, we provide energy solutions so that communities can thrive and businesses can grow. We focus on our sustainability to minimize greenhouse gas emissions from our operations. We help our customers adopt energy storage and renewable energies and invest in sustainable infrastructures.We are hiring a Service Desk Analyst - a role...
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Service Desk Analyst
1 semana atrás
São Paulo, Brasil TLC Worldwide Tempo inteiroWE ARE HIRING A SERVICE DESK ANALYST Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets? If so, you’ve probably experienced a TLC Worldwide campaign - without even knowing it. At TLC, we help the world’s biggest brands drive customer...
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Help Desk Analyst – Level 1
4 semanas atrás
São Paulo, Brasil Ecosistemas Tempo inteiroWe are Ecosistemas Global, a technology company that connects our clients with customized, comprehensive, and innovative solutions. We operate in more than 15 countries, including Argentina, Chile, Brazil, Mexico, the United States, and Spain. With 30 years of experience and a multidisciplinary team of more than 500 professionals, we are driven by the...
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Global It Service Desk Analyst
2 semanas atrás
São Paulo, Brasil The Kynetec Group Tempo inteiroVacancy Name: Global IT Service Desk Analyst NHA Number: VN807 Employment Type: Permanent, Full Time Work Location: Country: (Specify Country) Division: Technology Key Responsibilities Be the first point of contact for end users seeking technical assistance via phone, email, and chat. Provide onsite support and remote assistance to staff globally. Handle...
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Service Desk Analyst
Há 7 dias
São Paulo, Brasil TLC Worldwide Tempo inteiroWE ARE HIRING A SERVICE DESK ANALYSTEver opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets?If so, you’ve probably experienced a TLC Worldwide campaign - without even knowing it.At TLC, we help the world’s biggest brands drive customer...
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Hybrid Service Desk Professional
2 semanas atrás
São Paulo, Brasil beBeeCareer Tempo inteiroService Desk Analyst We're seeking skilled professionals to join our global support team as Service Desk Analysts. As a key member of our technical team, you will be the first point of contact for users, helping resolve technical issues with professionalism, empathy, and precision. In this role, you will provide first-level support via phone and...
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Hybrid Service Desk Professional
2 semanas atrás
São Paulo, SP, Brasil beBeeCareer Tempo inteiroService Desk Analyst We're seeking skilled professionals to join our global support team as Service Desk Analysts. As a key member of our technical team, you will be the first point of contact for users, helping resolve technical issues with professionalism, empathy, and precision. In this role, you will provide first-level support via phone and email,...
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Service Desk Analyst
3 semanas atrás
São Paulo, Brasil Mars, Incorporated and its Affiliates Tempo inteiroJob Description: Job Description What are we looking for? An Analyst to resolve reported incidents/requests in a timely manner. Ensure customers are always up to date with the status of their reported issues/requests. Keep customers informed of the status of their case handling; use service-oriented, not only technology-oriented approach. Work with other...
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Customer Service Representative
3 semanas atrás
São Paulo, Brasil Lite Tech (formerly Lite Organização Ltda) Tempo inteiro🌏 We’re Hiring! Hybrid Service Desk Analysts (Spanish + English)Lite Tech | Brazil - Remote - 2 Open PositionAre you passionate about solving technical problems and supporting users around the world?Do you speak Spanish C1, and English at a C1/C2 level?If yes — we want to meet you! 🚀Lite Tech (formerly Lite Organização Ltda) is expanding its...
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Cobertura de Férias
3 semanas atrás
São Paulo, Brasil Ilha Service Informática Tempo inteiroVAGA TEMPORÁRIA – Atendente de Help Desk 1 Nível Local:Centro Histórico de São Paulo/SP Período:15/12/2025 a 03/01/2026 Cobertura de férias Sobre a Oportunidade Estamos buscando um Atendente de Help Desk – 1 Nível para atuar em regime temporário, cobrindo férias da colaboradora Ana Cláudia Carvalho Magri. O profissional será responsável pelo...
