Service Desk Analyst
3 semanas atrás
Job Description: Job Description What are we looking for? An Analyst to resolve reported incidents/requests in a timely manner. Ensure customers are always up to date with the status of their reported issues/requests. Keep customers informed of the status of their case handling; use service-oriented, not only technology-oriented approach. Work with other Mars Service Desk (MSD) and Mars Support teams to manage and resolve incidents and also to drive improvements or increase of MSD scope. What will be your key responsibilities? Critical Project Support: Assist with high-priority projects within IT Operations, including the implementation and integration of advanced solutions such as the Service Catalog FOR IT Operations and New Generation AI Bot and other innovative technologies. Service Optimization: Actively contribute to the enhancement of service delivery processes, identifying opportunities for improvement, and driving operational efficiency with a focus on automation and AI-driven solutions. Project Management and Implementation: Manage or participate in the rollout of global projects, adhering to established processes and ensuring successful delivery within defined timelines and quality standards. Work with other MGS (Mars Global Services) teams and supporting resolutions in case of escalations. Contribute to Service Ops Call Centre availability by handling multiple user contacts at the peak call center hour. Be a role model for Service Operations Technicians, Interns Contribute to high collaboration MGS IT Operations team. Act as a resource of MGS Projects, as required What can you expect from Mars? Work with diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we’re striving to build the world we want tomorrow, today. Best-in-class learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus. #J-18808-Ljbffr
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Service Desk Analyst
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Hybrid Service Desk Professional
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São Paulo, SP, Brasil beBeeCareer Tempo inteiroService Desk Analyst We're seeking skilled professionals to join our global support team as Service Desk Analysts. As a key member of our technical team, you will be the first point of contact for users, helping resolve technical issues with professionalism, empathy, and precision. In this role, you will provide first-level support via phone and email,...
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1 semana atrás
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São Paulo, Brasil SUSE Tempo inteiroAbout Us Always open. Our code our culture our opportunities. Leading open innovation without limits. We are SUSE. SUSE is a global leader in innovative reliable and secure enterprise open source solutions including SUSE Linux Suite SUSE Rancher Suite SUSE Edge Suite and SUSE AI Suite. More than 60% of the Fortune 500 rely on SUSE to power their...
