Leader, Service Partner Management – EMEA, APAC

1 dia atrás

Goiânia, Goiás, Brasil Ciena Tempo inteiro
Overview

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

As the Leader of Field Service Partner Ecosystem, you will report directly to the Vice President, Customer Operations. You will be responsible for managing and developing a globally distributed team and an extensive network of field service partners across EMEA, APAC, and Subsea regions. You will play a critical role in driving performance, cost efficiency, and customer satisfaction through a scalable partner ecosystem.

Responsibilities
  • Leading and developing an international team of 8 members, aligning objectives to business strategies.
  • Managing a $50M+ services budget and overseeing performance of ~25 geographically distributed partners.
  • Designing and executing partner-based field service solutions, including installation and commissioning of telecom networks.
  • Owning the end-to-end service partner lifecycle from identification to steady-state delivery.
  • Establishing and managing KPIs to drive quality, agility, cost-efficiency, and high customer satisfaction.
  • Collaborating with regional and global internal stakeholders—including technical, legal, procurement, and SPLM teams—to align partner scope, commercial terms, and performance expectations.
Must Haves
  • Education : University degree or equivalent certification in Engineering, Business, Operations Management, or a related field.
  • Experience : Minimum 15 years of progressive leadership experience in global technology or telecommunications organizations.
  • Technical/Professional Skills :
    • In-depth knowledge of telecom services, including deployment, maintenance, and managed services.
    • Proven experience in field operations and services management.
    • Strong commercial and contractual negotiation skills.
    • Experience leading cross-functional teams and complex, global initiatives.
    • Proven track record of managing KPIs and exceeding performance targets.
    • High proficiency in Microsoft Excel, Word, PowerPoint, and project planning tools.
Assets
  • Experience in business process optimization and change management.
  • Strategic thinking with a history of financial and operational excellence.
  • Strong stakeholder management and the ability to build collaborative relationships across cultures and geographies.
  • Project management certification or demonstrated experience in managing large-scale initiatives.
  • Ability to work effectively under pressure, handling competing priorities with resilience.
  • Commitment to fostering diversity, equity, inclusion, and team engagement.

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

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