Empregos atuais relacionados a Technical Support - Campinas - The Methodical Group
-
Agriculture Technical Support Representative
3 semanas atrás
Campinas, Brasil Applanix Tempo inteiro**Our j **ob title**: Agriculture Technical Support Representative - Pleno**Your Location**:Hybrid - Campinas/SP**Our Department**:Trimble Support Agriculture**Division**:Global Services**What You Will Do**The Agriculture Technical Support Representative is an integral part of the agriculture technical support team. In this role, you will play a central role...
-
Technical Customer Support Professional
3 semanas atrás
Campinas, Brasil Applanix Tempo inteiroAgriculture Technical Support Representative**Job Title**:Agriculture Technical Support Representative**Localidade**:Hí brido - Campinas - BR**Departamento**:Trimble Support Agriculture**Divisão**:Global Services**O que você vai fazer**:- Fornecer suporte de nível 1, de forma rápida e eficiente para parceiros de negócios, revendedores e usuários...
-
Technical Support
Há 5 dias
Campinas, Brasil The Methodical Group Tempo inteiro**Job Title/Position**: VOIP Senior Support Engineer **Responsibilities**: - Configuration, management, and troubleshooting of VOIP systems. - Analyzing complex VOIP issues related to call quality, SIP messaging, RTP media streams, and performance of VOIP gateways and media servers. - Assisting customers to make changes to the phone system and service. -...
-
Technical Support
Há 2 dias
Campinas, Brasil The Methodical Group Tempo inteiro**Job Title/Position**: VOIP Senior Support Engineer**Responsibilities**:- Configuration, management, and troubleshooting of VOIP systems.- Analyzing complex VOIP issues related to call quality, SIP messaging, RTP media streams, and performance of VOIP gateways and media servers.- Assisting customers to make changes to the phone system and service.- Porting...
-
Product Support Specialist
Há 7 dias
Campinas, Brasil AGCO Tempo inteiroDo you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's biggest challenges. AGCO is part of the solution! Join us in making your contribution.**Your impact**The Product Support Specialist is responsible for delivering an exceptional customer experience by...
-
Product Support Specialist
1 semana atrás
Campinas, Brasil AGCO Tempo inteiroDo you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's biggest challenges. AGCO is part of the solution! Join us in making your contribution. **Your impact** The Product Support Specialist is responsible for delivering an exceptional customer experience by...
-
Technical Solutions Specialist
2 semanas atrás
Campinas, SP, Brasil beBeeElectrical Tempo inteiroTechnical Solutions Specialist This role involves providing expert technical solutions for inverters, including pre and post sales support. The ideal candidate will have strong electrical engineering skills and experience in solar system or electrical equipment installation.
-
Sr. Technical Customer Success Analyst
Há 5 dias
Campinas, Brasil Cai Software, Llc Tempo inteiroTitle: Sr.Customer Support AnalystBusiness Unit: Graphic CommunicationsLocation: Brazil, RemoteGraphic Communications( a CAI Division) is a leading global provider of industry-specific business and production software technology for print industries.Graphic Communications's integrated and automated software offerings and point solutions are designed to...
-
Clinical Technical Specialist
Há 2 dias
Campinas, Brasil Waters Corporation Tempo inteiroOverview- Waters Corporation's Field Services Organization is comprised of highly skilled, motivated and customer focused professional that are technical experts on Waters' product suite.In this role, you will be supporting all aspects of our clinical market segment, including both liquid chromatography (LC) and mass spectrometry (MS) products.The Clinical...
-
Clinical Technical Specialist
Há 5 dias
Campinas, Brasil Waters Corporation Tempo inteiroOverview - Waters Corporation's Field Services Organization is comprised of highly skilled, motivated and customer focused professional that are technical experts on Waters’ product suite. In this role, you will be supporting all aspects of our clinical market segment, including both liquid chromatography (LC) and mass spectrometry (MS) products. The...
Technical Support
4 semanas atrás
**Job Title/Position**: VOIP Senior Support Engineer**Responsibilities**:- Configuration, management, and troubleshooting of VOIP systems.- Analyzing complex VOIP issues related to call quality, SIP messaging, RTP media streams, and performance of VOIP gateways and media servers.- Assisting customers to make changes to the phone system and service.- Porting phone numbers- Work with network team to resolve any network related problems impacting VOIP service.- Work with upstream carriers and other vendors to resolve issues.- Manage remote installation of internet & VoIP service with on-site technicians- Develop and maintain support documentation for network problems and solutions.- Must be able to follow SOP, create support tickets, follow through if the issue is not resolved right away, and ask for help if there is a roadblock until the client issue is resolved. Client satisfaction is above all else.- Must be able to methodically troubleshoot and have a standard on how and what to do instead of randomly guessing what to do next.- Mentoring and coaching team members to improve the customer experience.- Keep updating with latest tools and technologies and industry best practices.**Qualifications**- At least 3+ years of experience as VOIP support specialist/engineer- Managed services support experience- Experience with any of the soft switch (Asterisk, Freepbx, FreeSwitch, 2600hz Kazoo)- In-depth understanding of VOIP protocols such as SIP and RTP.- Strong troubleshooting skills for diagnosing complex VOIP issues.- Experience using protocol analyzers (such as wireshark) for signaling and interpreting the results.- Knowledge of IP phones & provisioning such as Grandstream, Polycom, Yealink- Ability to collaborate effectively with support teams and external partners.- Experience with VoIP monitoring tools such as voipmonitor, homer.- Must be organized and ability to document how-to and common troubleshooting steps.- Ability to collaborate and communicate effectively with support teams, external partners, and clients.- Excellent communication and customer service skills.**General Skills**- Be able to speak & write English fluently**Tools that would be plus if you have experience**:- GCP, AWS server management- Experience with Linux**Working Hours**M-F 6am to 8pm Central Time, rotating shiftsPay: R$4,000.00 - R$7,500.00 per monthAbility to commute/relocate:- Campinas - SP : Reliably commute or planning to relocate before starting work (required)**Experience**:- VoIP (required)**Language**:- Advanced English (required)
