Product Support Specialist

1 dia atrás

Campinas, Brasil AGCO Tempo inteiro

Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's biggest challenges. AGCO is part of the solution Join us in making your contribution.

**Your impact**

The Product Support Specialist is responsible for delivering an exceptional customer experience by providing advanced technical support to dealers and end-users of the PTx product line. This role will collaborate with R&D in assisting with new product launches. This role will also lead dealer training, assist at trade shows, and create PTx publications.

**Your experience and qualifications**
- Field calls from growers and dealers on technical support questions. These calls will include support requests for such things as installation, in-field operation, and in-field break downs
- Respond to inquiries and call-back requests placed on the on-line ticket system
- Make on-site service calls when an issue has progressed past the abilities of the local dealer and remote support is no longer an acceptable option
- Generate and edit content for technical publications including operator and installation manuals, technical and service bulletins, knowledge base articles, and product instructions.
- Bachelor's degree in Engineering or Agronomy
- Ability to communicate and present to large groups
- Strong problem-solving skills
- Fluent English and intermediary Spanish

**Your benefits**

Medical and dental assistance; Private pension;
Meal and food vouchers;
Pharmacy agreement and life insurance;
PROPAR

We value inclusion and recognize the innovation that a diverse workforce brings to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

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