Sr. Customer Enablement Specialist

1 semana atrás

Rio de Janeiro, Brasil Aspen Technology Tempo inteiro
The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
The Role
Reporting to the Professional Services organization, the Customer Enablement Specialist will be responsible for providing technical support and training for Aspentech SSE’s Seismic Processing & Imaging and Seismic Interpretation product suites at a major customer site. This role is based in Rio De Janeiro.
Your Impact
- Provide loyalty-inspiring customer service that drives user engagement and sustains product usage.
- Troubleshoot & resolve complex technical and/or engineering related problems reported by customers using AspenTech’s proprietary software
- Responsible for the escalation of customer issues and driving the resolution cross-functionally within AspenTech
- Deliver high-quality training classes or workshops, based on the relevant principles of geosciences and upstream workflows, to AspenTech customers.
- Develop strong relationships with customers, building an understanding of their business needs and challenges.
- Analyze customer environment and user base to understand how to drive additional engagement and expand footprint within domain.
- Maintain up-to-date the heatmap of accounts.
- Proactive collaboration with other AspenTech functions to maintain and develop opportunities
What You'll Need
- Seismic Interpretation Workflows, mapping and volumetrics
- Well to Seismic Calibration
- Seismic Attributes and QSI is a plus.
- Velocity modeling and Time to Depth Conversion is a plus.
- Knowledge of New or Renewable Energy workflows (like CCS, Geothermal Energy) is a plus
- Bachelor's Degree in Geoscience-related disciplines such as Geology or Geophysics
- Ability to present complex information in a clear and concise manner utilizing strong written and verbal communication skills. English required.
- Ability to identify opportunities that create value for customers with a strong customer first mindset.
- Ability to manage multiple responsibilities and competing priorities.

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