Enterprise Customer Success Manager

Enterprise Customer Success Manager Join the Canonical team as an Enterprise Customer Success Manager. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include world‑leading public cloud and silicon providers, and industry leaders in many sectors. The company is founder‑led, profitable, and growing. We are hiring a Customer Success Manager to help reduce risk and churn, facilitate adoption of new products, and support expansion within existing accounts. Responsibilities Onboard new customers and introduce them to our products and support processes, including Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, Kubernetes, data applications, and many others. Elaborate and coordinate complex projects in interaction with developers, IT managers, and decision makers from various industries. Collaborate with Sales, Field Engineering, and Support to develop and deliver engagement plans that fulfil the customer’s objectives. Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales. Experience running a disciplined, weekly customer and business review process with cross‑functional teams, identifying and prioritising blockers, and driving resolution through corporate product and engineering teams. Serve as a customer advocate internally and influence Canonical product roadmaps, websites, documentation, processes, and people to improve customer satisfaction and retention. Support customers through reactive ticket requests. Create campaigns targeting multiple customers through digital touch‑points and activities. Qualifications Minimum 5 years of work experience with a strong relation to IT and with exposure to projects related to at least one of the following topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT. Excellent presentation skills with the ability to guide a conversation about complex software. Experience building and improving internal processes while maintaining timely delivery of customer‑related projects. A true team player capable of interacting with all departments and at all levels, both internally and externally. Knowledge of agile methodologies. Proficiency (written and spoken) in Spanish and Portuguese, along with an excellent command of English, is highly appreciated. Additional Skills Experience with Salesforce, Jira, and CRMs is a big plus. Benefits Distributed work environment with twice‑yearly team sprints in person. Personal learning and development budget of USD 2,000 per year. Annual compensation review and performance‑driven annual bonus or commission. Recognition rewards and annual holiday leave. Maternity, paternity leave, and a Team Member Assistance Program & Wellness Platform. Opportunity to travel to new locations to meet colleagues. Priority Pass and travel upgrades for long‑haul company events. Other Information Location: Remote. Seniority level: Mid‑Senior level. Employment type: Full‑time. Job function: Other. About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open‑source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit globally and set a very high standard for people joining the company. We expect excellence: to succeed, we need to be the best at what we do. Equal Opportunity Employer Canonical is an equal‑opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background creates a better work environment and better products. Whatever your identity, we will give your application fair consideration. #J-18808-Ljbffr