Amazon Brand Director

Há 4 dias

Região Geográfica Intermediária de Sorocaba, Brasil buscojobs Brasil Tempo inteiro

Job Description:

This role focuses on client satisfaction and client retention to build loyalty, while overseeing operations.

This role acts as a key operations role and will be in the public of Gigabrain.

Day to Day Duties:

  • Build and maintain long-term relationships with clients.
  • Oversee client milestones – Monitor the 30, 60, 90 day progress of the client.
  • Verify pain points are resolved, discover ongoing pain points.
  • Lead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed.
  • Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys.
  • Recommend improvements to clients’ strategy.
  • Ensure that client requirements are met and tasks to fulfill clients' contracts are completed respective of timelines.
  • Lead your team to drive strategy and pitch new and innovative ideas.
  • Make daily social posts (2 hours per week); the link to the social post is to be posted in Slack.
  • Run a weekly podcast (1 hour per week) or join a partner’s podcast, which can also be supplemented with recorded video.
  • Be intimately familiar with clients’ business, competition, and marketing objectives to define business problems and apply insights clearly.
  • Regularly monitor and report on clients’ performance and ensure goals are met.
  • Perform Account Audits and Onboarding Audits.
  • Complete Board Review check every other week.
  • Review the following:
  • Design Tiers are being met and have in-progress work.
  • Client Board has a sufficient amount of work being done in each Mother Section (SEO, Troubleshooting, Designs, Images, Copy, Catalog, etc.).
  • Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter).
  • Tasks have actions completed and are not continuously pushed back.
  • Brand Manager is progressing on Milestone Tasks.
  • For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate.

Roles & Responsibilities:

  • ClickUp Profiles are consistently updated correctly.
  • Ensure the onboarding process is seamless.
  • Ensure the offboarding process is seamless (the client offboarding process is appropriately documented and centralized).
  • Ensure the team completes training videos when released.
  • Responsible for the operation of completing Amazon Audits.
  • Responsible for the operation of the Amazon Assist Desk.
  • Ensure Amazon PODs understand their churn every month.
  • Establish clear communication between Account Managers and clients.

KPIs:

  • 90% of Amazon Clients need to hit 100% of their ad spend budget.
  • Less than 7.5% churn per month for the entire Amazon department district 1.
  • 90% of Audits get completed and followed up within 5 business days.
  • 30% of our Active Clients have left a review on Google.
  • 30% of clients are billed for bonuses.
  • 95% of clients successfully launch within 7 business days of starting with us (Onboarding Call with client, strategy session, internal onboarding call with team, Tasks are assigned).
  • 1 case study every quarter.
  • Less than 20% of client offboarding is negative feedback.
  • Maintain 150% Margin Per Head.

Core Values of Gigabrain:

  • Extreme Ownership.
  • Problems are fun and solvable.
  • 1% Better Everyday.
  • Accountability.
  • Moral Person.
  • Best Thought Wins.
  • One Life (Let's have impact).
  • Value in everything you do.

Qualifications:

  • Desired 3+ years of Amazon Seller Central Experience or comparable knowledge/experience.
  • High preference for 2 years of agency experience.
  • 2+ years of management experience.
  • Feel comfortable and excel in a fast-changing environment of an Agency.
  • Be well versed with workplace tools such as Zoom, Slack, and Clickup (or comparable tools).
  • Excel at and love project management.
  • Be comfortable taking responsibility for client accounts, conducting client calls, and communicating with clients frequently to grow their sales on Amazon.

Growth Path of Eventual Responsibilities:

  • Taking over bigger projects and tasks which will be more complex and multifaceted.
  • A wide range of opportunities to learn more from people in the Advertising/Marketing industry.
  • Participation in continuing career development through research and collaboration.
  • Grow into a mentor and advisor to colleagues in various departments.
  • Establish an excellent reputation in the chosen industry/field.

Gigabrain Benefits:

  • This position offers a competitive remuneration salary.
  • 401(k) with up to 4% employer match after 12 months of employment.
  • Health Benefits (Medical, Dental, and Vision Insurance) will be provided after 90 days of employment.
  • Unlimited Paid Time Offs.
  • 7 Paid Company Holidays.
  • You can have your own Amazon selling business and utilize company resources to build your account.

To save everyone’s time and energy early on, the initial action in the application process is to complete our culture index survey. In order to move to the next round, you MUST fill out this link.

This will be a remotely administered FULL TIME (40 hr/week) position with an immediate starting date upon hire. Working hours: 6 - 11 am PST are mandatory, over 4 hours are flexible. You will need a quiet workspace with fast internet, a webcam, and a microphone for video calls.

To apply for this position, fill up this form: application link and upload your Resume.

Note: If you don’t think you meet all the criteria, but still are interested in the job, please apply. Nobody checks every box. We prioritize flexible candidates willing to learn and grow professionally.

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