Amazon Brand Director

Há 4 dias

Região Geográfica Intermediária de Juiz de Fora, Brasil buscojobs Brasil Tempo inteiro

Job description :

This role focuses on client satisfaction and client retention to build loyalty while overseeing operations.

This role acts as a key operations role and will be in the public of Gigabrain.

Day to Day Duties :

  • Build and maintain long-term relationships with clients.
  • Oversee client milestone – Monitor the 30, 60, 90 day progress of the client.
  • Verify pain points are resolved and discover ongoing pain points.
  • Lead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed.
  • Monitor Customer Satisfaction by ensuring that clients answer quarterly surveys.
  • Recommend improvements to clients’ strategy.
  • Ensure that client requirements are met and tasks to fulfill clients contracts are completed respective of timelines.
  • Lead your team to drive strategy and pitch new and innovative ideas.
  • Make daily social posts (2 hours per week). The link to the social post is to be posted in Slack.
  • Run a weekly podcast (1 hour per week) or join a partner’s podcast. This can also be supplemented with recorded video.
  • Be intimately familiar with clients’ business, competition, and marketing objectives in order to define business problems and apply insights clearly.
  • Regularly monitor and report on clients’ performance and ensure goals are met.
  • Perform Account Audits and Onboarding Audits.
  • Complete Board Review check every other week.
  • Review the following:
  • Design Tiers are being met and have in-progress work.
  • Client Board has sufficient work being done in each Mother Section (SEO, Troubleshooting, Designs, Images, Copy, Catalog, etc.).
  • Tasks are being completed in a reasonable amount of time (Utilize Completed Tasks filter).
  • Tasks are having actions complete and not continuously pushed back.
  • Brand Manager is progressing on Milestone Tasks.
  • For any callouts needed to be made, inform your Brand Manager and leave a task on their client board to complete or delegate.

Roles & Responsibilities:

  • ClickUp Profiles are consistently updated correctly.
  • Ensure the onboarding process is seamless.
  • Ensure the offboarding process is seamless (The client offboarding process is appropriately documented and centralized).
  • Ensure the team completes training videos when released.
  • Responsible for the operation of completing Amazon Audits.
  • Responsible for the operation of the Amazon Assist Desk.
  • Ensure Amazon PODs understand their churn every month.
  • Establish clear communication between Account Managers and clients.

KPIs:

  • 90% of Amazon Clients need to hit 100% of their ad spend budget.
  • Less than 7.5% churn per month for entire Amazon department district 1.
  • 90% of Audits get completed and followed up within 5 business days.
  • 30% of our Active Clients have left a review on Google.
  • 30% of clients are billed for bonuses.
  • 95% of clients successfully launch within 7 business days of starting with us (Onboarding Call with client, strategy session, internal onboarding call with team, Tasks are assigned).
  • 1 case study every quarter.
  • Less than 20% of client offboarding is negative feedback.
  • Maintain 150% Margin Per Head.

Core Values of Gigabrain:

  • Extreme Ownership.
  • Problems are fun and solvable.
  • 1% Better Everyday.
  • Accountability.
  • Moral Person.
  • Best Thought Wins.
  • One Life (Let's have impact).
  • Value in everything you do.

Qualifications:

  • Desired 3+ years of Amazon Seller Central Experience or comparable knowledge/experience. Must know Seller Central inside and out, including flat files, inventory management, FBA process, reinstatements, case filing, Amazon PPC advertising, brand registry troubleshooting, basic Amazon SEO, Helium10, keyword research, etc. Familiarity and willingness to learn is essential.
  • High preference for 2 years of agency experience, capable of navigating demands and prioritizing aspects of an agency.
  • 2+ years of management experience, comfortable leading a team and helping staff solve issues.
  • Comfortable in a fast-changing environment, able to multitask and ensure task completion.
  • Well-versed with workplace tools such as Zoom, Slack, and ClickUp (or comparable tools).
  • Excel at and love project management.
  • Comfortable taking responsibility for client accounts, conducting client calls, and communicating frequently with clients to grow their sales on Amazon.

Growth Path of Eventual Responsibilities:

  • Taking over bigger projects and tasks that are complex and multifaceted, beneficial for all departments.
  • Opportunities to get to know and learn more from people in the Advertising/Marketing industry.
  • Preparation for handling multiple duties and responsibilities for advancement across the organization.
  • Participation in continuing career development through research and collaboration with the use of latest market trends and research.
  • In-depth cross-functional comprehension of different business processes, customer needs, and market trends for Advertising decision-making.
  • Grow into a mentor and advisor to colleagues across various departments.
  • Establish an excellent reputation in the chosen industry/field.

Gigabrain Benefits:

  • Competitive remuneration salary.
  • 401(k) with up to 4% employer match after 12 months of employment.
  • Health Benefits (Medical, Dental, and Vision Insurance) provided after 90 days of employment.
  • Unlimited Paid Time Off.
  • 7 Paid Company Holidays.
  • Opportunity to have your own Amazon selling business and utilize company resources to build your account.

To save everyone’s time and energy early on, the initial action in the application process is to complete our culture index survey - that will uncover your natural attributes, alongside what you anticipate the job would require. It has now come to an end; you might either be enthusiastic about the role or just too bored, yet no need to think twice as it will just take a few minutes to finish the survey

In order to move to the next round, you MUST fill out this link.

This is a remotely administered FULL TIME (40 hr/week) position with an immediate starting date upon hire. Working hours: 6 - 11 am PST are mandatory; over 4 hours are flexible. You will need a quiet workspace with fast internet, a webcam, and a microphone for video calls. This role is compensated based on experience, and you will receive considerable autonomy and ownership over your projects.

To apply for this position, fill up this form: Apply Here and upload your Resume.

Note: If you don’t think you meet all the criteria but are still interested in the job, please apply. Nobody checks every box. We prioritize flexible candidates willing to learn and grow professionally.

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