Solutions Consultant

Job Description

The Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. As an SC you are both sales focused and technically savvy. You will be successful in selling to buyers across market segments in a high volume/velocity environment and convincing senior executives of the technical merits of the software solution. You will work in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Sales team and their prospects. You will take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers both onsite and virtual.

Requirements

• 3+ years of Presales experience

• Awareness of web / scripting technologies, HTML, CSS, JavaScript, JSON and Saas Applications

• Experience mapping customer requirements to software solutions

• Good interpersonal, communication, persuasion, presentation and writing skills

• Experience scoping, leading, and executing customer Proof of Concepts

• Knowledge of SaaS Business applications

• Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution

• You have superior solution scoping abilities, using our existing solution and influencing new product development

• Bachelor’s degree or equivalent work experience

• Some travel may be required

• You have an obvious passion and people skills

• Strong Spanish and conversational English skills are required

Desired Skills

• Awareness of CCaaS and peripheral technologies

• Previous consulting experience implementing enterprise class software solutions.

• Broad knowledge of one or more of the following:

  • Customer Service software

  • ITSM

  • Business intelligence

  • Workforce Management

  • QA

  • Integration & middleware

• Understanding and awareness of how AI is impacting the customer service business

• Experience in AI technologies, LLM, ChatGBT, etc.

• Domain expertise in specific industries

• Understanding of developing reference architecture in support of client solutions

Where We Work

Zendesk is not your average tech company. We have all the stuff you’d expect - competitive pay, benefits, appealing offices, snacks, and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.