IT Support Specialist

Job Title

Job Title
IT Support Specialist (Shift Based)

Amadeus is the leading technology provider to the travel industry and is present in 190+ countries around the world. Our innovative solutions power every part of a traveler's journey, From airlines to search engines, travel agencies to hotels, the world's top travel brands rely on Amadeus to help create exceptional traveler experiences.

Responsibilities

• Perform hands-on troubleshooting at the touchpoint level
• Replace broken components (motherboards, cameras, sensors...)
• Roll out, installation, testing and configuration of new systems and touchpoints
• Perform hardware, firmware and software updates at touchpoint level, including licenses and patches

About Ideal Candidate

• Experience working with Windows operating systems.
• Skilled in supporting systems remotely and building PCs or servers.
• Proficient in MS Office applications.
• Experienced in diagnosing hardware and software-related faults.
• Working knowledge of networking infrastructure, cabling, electrical schematics, and electromechanical equipment.
• Experience in software product support with strong troubleshooting skills
• Experience working in an ITIL service environment.
• Experience in airports, security, or similar environments is a plus

What We Can Offer You

• A critical mission and purpose - At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.
• A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being.
• A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits and health benefits.
• A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.
• A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.

Diversity, Equity and Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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