Reservation Officer

REF39797F

Luxury & Lifestyle

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit />Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

Job Description

As a Reservations Officer, you are the beginning of an exceptional guest experience. You will make our guests feel welcome and reflect the exceptional experience they can expect upon arrival

What you will be doing:

1. Consistently offer exceptional, friendly and engaging service
2. Ensure the best selection for the guest and maximize revenue through up-selling
3. Recommend property facilities and assist guests with information and special requests
4. Book room reservation requests, enter rooming lists, and update accurate information in the system

Qualifications

Your experience and skills include:

• At least 1 year of relevant and similar work experience in a hotel
• Ability to work well under pressure in a fast-paced environment
• Prior experience working with Opera or a related system
• Strong interpersonal and problem-solving abilities
• Fluency in English; additional languages are a plus
• Ability to work cohesively and collectively as part of a team