Front Desk

1 dia atrás


São Paulo, Brasil The Coco Palace Hotel Tempo inteiro
Duties and Responsibilities:
  1. Receptionist is in charge of preparing the front desk report for that particular day and acts as Officer In-charge when the Supervisor is unavailable, ensuring compliance with existing Personnel Policies, Rules & Regulations, and logging any incidental reports.
  2. Call the attention of personnel for noncompliance with their assigned duties.
  3. Ensure that the front desk is in proper order and maintain its cleanliness.
  4. Responsible for accommodation, booking/reservation, and answering inquiries.
  5. Register guests and assign rooms; accommodate special requests whenever possible.
  6. Knowledgeable in room locations, types of rooms available, and room rates.
  7. Use suggestive selling techniques to sell rooms and promote other services.
  8. Coordinate room status updates with the housekeeping department by notifying them of all check-outs, late check-outs, early check-ins, and special requests.
  9. Possess a working knowledge of hotel room reservations; take same-day reservations and future reservations when necessary; know cancellation procedures.
  10. File room keys and T.V. remote controls.
  11. Know how to use Front Office equipment.
  12. Post and file all room charges to the appropriate guest’s billing forms.
  13. Process guest check-outs.
  14. Act as a telephone operator and observe proper telephone etiquette.
  15. Act as a Tele-marketer and have knowledge in handling reservations and queries about function rooms, coordinating with the Supervisor and Marketing Officer.
  16. Function as front office cashier.
  17. Use proper mail, package, and message handling procedures.
  18. Read and initial the pass-on log and bulletin board daily; be aware of daily activities and meetings taking place in the hotel.
  19. Endorse all important information needed, including the total cash sales and CID, to the next shift receptionist.
  20. Maintain the cleanliness and neatness of the Front Desk area.
  21. Perform other related tasks assigned by the immediate superior.

Job Type: Contract

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