Front Desk Supervisor

Há 12 horas


São Paulo, Brasil Accor Hotels Tempo inteiro
Company Description

From high-octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat. With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region.


Job Description

What do we expect from you?

Under the general guidance of the Front Office Manager, supervise and coordinate all Front Office related duties and participate in the clerical duties connected with arriving, departing and in-house guests, using the hotel Property Management System aligned with Mondrian Doha Policies and Procedures.

How your day looks like?

  1. Handle all guest queries and requests
  2. Record all/any incidents that occur in the hotel, log and follow up with the Front Office Manager and/or Hotel Manager
  3. Ensure that all potential hazards are reported immediately, addressed and followed through to ensure issues rectified
  4. Know of all arrivals/departures and ensure guest names are used at all times
  5. Know the current availability situation at any given time, and also future availability
  6. Have complete knowledge of all hotel features and services including Food & Beverage outlets (menu, price range, promotions, opening hours), Business Center (facilities, charges), Spa/Gym (facilities, opening hours), etc.
  7. Be familiar with all hotel room types, numbers, layout, locations, rates
  8. Be familiar with special packages, short & long-term promotions (hotel, outlets, spa), and pass on to Sales Department any possible leads which could develop into future business
  9. Know the hotel ethos to assist with site inspections when requested
  10. Manage upselling opportunities, email capture and other Front Office initiatives
  11. Drive core values to positively impact both Employee and Guest Satisfaction scores
  12. Represent and/or assist Front Office Manager in all necessary meetings, as required, to ensure effective inter-departmental communication
  13. Maintain the ethos, brand integrity, core values and operational standards to ensure all Front Office areas are well maintained
  14. Liaise with Front Office Manager on all issues/feedback raised in internal and external reports, including InnsQore and Sterling guest surveys
  15. Ensure all Front Office work areas (front and back of house) and equipment are clean and well maintained, and report defective materials/equipment to Front Office Manager
  16. Monitor pre-registered arrivals and ensure all no shows are checked out and charged
  17. Meet and welcome regular and VIP guests
  18. Ensure Front Door entrance is covered at all times and bell staff are posted
  19. Ensure guest privacy and security, respecting confidential information and 100% compliance with Mondrian Doha confidentiality policy
  20. Ensure compliance with hotel credit policy and Standard Financial Procedures
  21. Undertake and complete any special projects, tasks or other reasonable request by Front Office and/or Hotel Manager, and be available for emergency call out
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