Risk Recoveries Analyst

1 semana atrás

Sao Paulo, Brasil Pay Retailers Tempo inteiro
At** PayRetailers**, we are committed to providing cutting-edge solutions that empower businesses to succeed in Latin America. Our collaborative and inclusive work environment encourages creativity and growth, where every employee's contribution is valued. Get ready to embark on an exciting journey with us, as we strive to make a meaningful impact on the world of payments.
We are hiring a **Risk Recoveries Analyst**. This person will actively contribute to the overall reduction in bad debt across all products; will
define, implement, and maintain an effective strategy to minimise losses with strong controls and the recovery of losses utilising card scheme rules, alternative payment provider terms and where necessary through collection efforts.
**This roles is Hybrid, requiring presenciality to our offices in Sao Paulo.**
Job duties and Responsibilities:
- Support end to end dispute cycle within permitted timeframes on all chargeback and claims received.
- Collate, review and process supporting evidence to recover funds.
- Report resolutions, refunds and adjustments weekly to Finance.
- Subject matter expert on scheme and provider rules.
- Identify, assess and report on negative balances and subsequent recoveries.
- Investigation and recovery of funds where possible on prepaid card fraud claims.
- Collaborate with other stakeholders to solve complex claim and settlement discrepancies
(Support, Legal, Financial Partners, etc.)
- Third party collection efforts with external agencies, merchants and partners where appropriate.
- Detect and escalate potential control or system issues that could result in unnecessary losses.
- Write and review operating procedures for new payment method providers or department
initiatives.
- Assist team members in complex cases and end-customer queries.
- Educate Merchants and other stakeholders on the department’s operating procedures.
Experience and Qualifications:
- Strong written communication skills in Portuguese and English, utilizing proper grammar and punctuation. Proficiency in Spanish is a plus.
- Computer skills: good knowledge of Microsoft office & Excel.
- Detail-oriented and an inquisitive nature.
- Ability to handle challenging situations in a professional manner.
- Familiarity with customer support systems and practices.
**Benefits**:
- Competitive salary
- Growth opportunities within a company in a hyper-growth phase
- Individual development plans
- Excellent working environment and collaboration ✌️
- Private medical insurance covered by the company
- Flexible retribution partner
- Hybrid model of work
LI-Hybrid

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