Information Technology Operations

Job Overview General Motors (GM) Brazil Information Technology team seeks an IT Operations Analyst (CORE IT Operations Analyst) at our plant in São José dos Campos (SJC), São Paulo. The role reports to the IT Leader at the same location and requires a full‑time on‑site presence. Responsibilities Directly responsible for keeping all IT assets and systems installed in the GM environment running, interacting with internal and external teams. Coordinate and perform work under general direction from the site IT leadership and in line with GMIT policies and procedures. Provide production shift support by operating as a focal point to address all IT related requests and coordinate resolution of incidents. Follow incident management process and contact appropriate IT support personnel to resolve application and network issues. Coordinate fact finding and business impact assessment by contacting business partners. Initiate incident management process to coordinate resolution of issues and serve as the communication focal point between central support and business partners. Provide troubleshooting to resolve device and network connectivity issues. Use common corporate IT tools to perform asset management, patching, and software installation. Use corporate IT tools to perform remote device management and user support. Build clients (PCs, laptops, printers, wireless devices) per common procedures. Perform hardware refresh and repair (break‑fix). Swap network switches. Power up/down infrastructure equipment such as Data Center equipment. Perform user and device administration using Active Directory Security Groups. Complete assigned minor IT projects/tasks. Participate with cross‑functional teams as required. Expertise, Complexity and Impact Good understanding of processes and procedures relevant to the work area, with the ability to exercise decision‑making skills to identify and propose solutions. Identify and correct non‑routine problems in existing systems and processes through independent judgment. Work under general supervision with limited guidance, determining appropriate courses of action within broad guidelines. Exercise judgment within defined procedures to determine appropriate action. Apply techniques to drive solutions to problems, often coordinating and integrating efforts of diverse teams. Engage in daily interactions with subordinates and colleagues from other functional groups, collaborating with team members 1–2 levels above. Adapt communication style to reach agreement within own area in moderately complex situations, demonstrating flexibility and ability to compromise. Handle a variety of moderate‑scope problems that are routine but may vary, requiring analysis of multiple factors. Propose new initiatives and deliver solutions, driving cross‑team efforts and recommending process improvement opportunities. Impact typically within the immediate work area and occasionally across the organization. Required Qualifications Completed higher education in Computer Science, Systems Analysis, or related fields. Intermediate level English proficiency. Familiarity with ITIL concepts (Incident, Problem, Change Management). Strong troubleshooting and diagnostic skills. Ability to coordinate multiple activities simultaneously and meet deadlines. Strong communication and teamwork skills. Strong customer orientation and focus on operational efficiency. Ability to work independently and manage on‑site responsibilities effectively. Excellent interpersonal skills and ability to provide training to clients. Preferred Qualifications Spanish language skills are desirable. MBA or postgraduate degree is a plus. Relevant IT certifications. Company Information About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion. We embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We believe we all must make a choice every day – individually and collectively – to drive meaningful change. Every day, we want every employee to feel they belong to one General Motors team. Non-Discrimination and Equal Employment Opportunities General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. Accommodations General Motors offers opportunities to all job seekers, including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 800‑865‑7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete role‑related assessment(s) and/or a pre‑employment screening prior to beginning employment. Seniority Level Not Applicable Employment Type Full‑time Job Function Information Technology Industries Motor Vehicle Manufacturing, Appliances, Electrical, and Electronics Manufacturing, and IT Services & IT Consulting #J-18808-Ljbffr