Senior Customer Service Officer, Cmb
4 semanas atrás
Job Title Senior Customer Service Officer, CMB Reports To Station Head - Airport Services, CMB Role Purpose Senior CSO is responsible and accountable to support and assist ASH and SH to supervise and monitor the overall ground operations at respective station to ensure Malaysia Airlines operates in a safe, secured and in full compliance with all regulatory requirements, company policies, SOPs. Senior CSO is also responsible to assist ASH and SH to ensure consistent service delivery in accordance to company's set service standards and meet or exceed the company's KPI related to On-Time Performance (OTP), Mishandled Baggage, Document Violation, Customer Satisfaction Index (CCSI) and financial targets. Key Accountability To support ASH and SH for the airlines overall ground operations at the airport. To support ASH and SH to ensure airlines ground operations are in full compliance to all safety, security, regulatory requirement and all airlines' policies, procedures, and operating manual. To undertake an oversight function on all outsourced functions performed by appointed GSP and vendors. To support ASH and SH to ensure delivery of all airline's product and services at all ground customer touch points consistently meet and exceed the service quality target set. To support SH for all other aspects of the airport operations such as Documentation, Record Keeping, Training, Manpower, GSP Performance, GSP Contract and SLA, Customer Service, Risk Management, Operations, Disruption, Crisis, Stakeholders Engagement and Communication, Financial, Reporting, and other relevant functions. Qualifications & Working Experience Degree or Diploma in any related field with at least 3 years of relevant work experience to carry out the functions and responsibilities of a CSO. High school certificate or equivalent with at least 5 year working experience in any relevant field. Skills & Knowledge Capabilities and skills in problem solving. A team player with excellent interpersonal, communication and influence skills. Calm and patience approach to irate passengers and to remain calm under pressure. A customer service oriented with passion towards customer service. Ability to work under pressure and multitasking. Key Challenges Unsatisfied and demanding passengers. Ability to make prompt decision. Cancellation and / or delayed flights. Missed connection flights Accommodation and transport (delayed or the staff itself). #J-18808-Ljbffr
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Senior Customer Service Officer, Cmb
Há 6 dias
Colombo, Brasil Malaysia Airline Tempo inteiro**Job Title**: Senior Customer Service Officer, CMB **Reports To**: Station Head - Airport Services, CMB **Role Purpose**: Senior CSO is responsible and accountable to support and assist ASH and SH to supervise and monitor the overall ground operations at respective station to ensure Malaysia Airlines operates in a safe, secured and in full compliance with...
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Senior Customer Service Officer, Cmb
Há 3 dias
Colombo, Brasil Malaysia Airline Tempo inteiro**Job Title**:Senior Customer Service Officer, CMB**Reports To**:Station Head - Airport Services, CMB**Role Purpose**:Senior CSO is responsible and accountable to support and assist ASH and SH to supervise and monitor the overall ground operations at respective station to ensure Malaysia Airlines operates in a safe, secured and in full compliance with all...
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Senior Customer Service Officer, Cmb
Há 6 dias
Colombo, Brasil Malaysia Airlines Tempo inteiro**Reports To**: Station Head - Airport Services, CMB **Role Purpose**: Senior CSO is responsible and accountable to support and assist ASH and SH to supervise and monitor the overall ground operations at respective station to ensure Malaysia Airlines operates in a safe, secured and in full compliance with all regulatory requirements, company policies, SOPs....
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Senior Customer Service Officer, Cmb
Há 3 dias
Colombo, Brasil Malaysia Airlines Tempo inteiro**Reports To**:Station Head - Airport Services, CMB**Role Purpose**:Senior CSO is responsible and accountable to support and assist ASH and SH to supervise and monitor the overall ground operations at respective station to ensure Malaysia Airlines operates in a safe, secured and in full compliance with all regulatory requirements, company policies,...
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Legal & Commercial Officer
4 semanas atrás
Colombo, Brasil Fortude Tempo inteiroPrimary job roleThe primary job role of the ‘Legal & Commercial Officer’ will be to manage, coordinate and organize all legal matters of Fortude, including liaising with international and local legal experts to provide decision-making support for the management team.Main duties/responsibilitiesReview and draft contracts, agreements, and internal policies...
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Customer Service Representative
Há 3 dias
Colombo, Brasil Emapta Tempo inteiro**Job Information**: Job Family **CSR*** Work Arrangement **Onsite*** City **Colombo*** State/Province **Colombo*** Country **Sri Lanka*** **Introduction/Brief Desc of the Client/Account**: **Revolutionize the Internet Experience!** Experience the unparalleled perks of working with a leading telecommunications company, where your career...
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Customer Service Representative
Há 2 dias
Colombo, Brasil Emapta Tempo inteiro**Job Information**:Job Family**CSR***Work Arrangement**Onsite***City**Colombo***State/Province**Colombo***Country**Sri Lanka*****Introduction/Brief Desc of the Client/Account**:**Revolutionize the Internet Experience!**Experience the unparalleled perks of working with a leading telecommunications company, where your career aspirations and personal life...
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Customer Success Lead
2 semanas atrás
Colombo, Brasil Motiv8Ai Tempo inteiroAbout Motiv8AIMotiv8AI develops AI and behavioral science solutions that help financial institutions improve client engagement, risk management, and credit scoring.Role OverviewWe are seeking a Customer Success Lead to own and scale post-sales success for strategic accounts in Brazil.This is a contract-based role with direct accountability for revenue...
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Enterprise Architect
4 semanas atrás
Colombo, Brasil Fortude Tempo inteiroPrimary job roleThe Enterprise Architect (EA) oversees the overall technology landscape of the organization across multiple projects / initiatives whilst ensuring the ICT strategy aligns with the organizational business goals.Main duties/responsibilitiesProvide technical / architecture guidance to digital transformation projectsWork with stakeholders to...
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Senior Consultant
3 semanas atrás
Colombo, Brasil Rizing Tempo inteiroRizing is a privately held multi-million dollar international company fully committed to providing leading SAP functional and technical services to our customers. We provide best in-class solutions to meet the global demand for SAP consulting, implementation services, and products by leveraging our industry expertise to help companies run better. For...
