Senior Customer Service Officer, Cmb

Há 12 horas


Colombo, Brasil Malaysia Airline Tempo inteiro

**Job Title**:
Senior Customer Service Officer, CMB

**Reports To**:
Station Head - Airport Services, CMB

**Role Purpose**:
Senior CSO is responsible and accountable to support and assist ASH and SH to supervise and monitor the overall ground operations at respective station to ensure Malaysia Airlines operates in a safe, secured and in full compliance with all regulatory requirements, company policies, SOPs. Senior CSO is also responsible to assist ASH and SH to ensure consistent service delivery in accordance to company's set service standards and meet or exceed the company's KPI related to On-Time Performance (OTP), Mishandled Baggage, Document Violation, Customer Satisfaction Index (CCSI) and financial targets.

**Key Accountability**:

- To support ASH and SH for the airlines overall ground operations at the airport.
- To support ASH and SH to ensure airlines ground operations are in full compliance to all safety, security, regulatory requirement and all airlines' policies, procedures, and operating manual.
- To undertake an oversight function on all outsourced functions performed by appointed GSP and vendors.
- To support ASH and SH to ensure delivery of all airline's product and services at all ground customer touch points consistently meet and exceed the service quality target set.
- To support SH for all other aspects of the airport operations such as Documentation, Record Keeping, Training, Manpower, GSP Performance, GSP Contract and SLA, Customer Service, Risk Management, Operations, Disruption, Crisis, Stakeholders Engagement and Communication, Financial, Reporting, and other relevant functions.

**Qualifications & Working Experience**:

- Degree or Diploma in any related field with at least 3 years of relevant work experience to carry out the functions and responsibilities of a CSO.
- High school certificate or equivalent with at least 5 year working experience in any relevant field.

**Skills & Knowledge**:

- Capabilities and skills in problem solving.
- A team player with excellent interpersonal, communication and influence skills.
- Calm and patience approach to irate passengers and to remain calm under pressure. A customer service oriented with passion towards customer service.
- Ability to work under pressure and multitasking.

**Key Challenges**:

- Unsatisfied and demanding passengers.
- Ability to make prompt decision.
- Cancellation and/or delayed flights.
- Missed connection flights Accommodation and transport (delayed or the staff itself).



  • Colombo, Brasil Malaysia Airlines Tempo inteiro

    **Reports To**: Station Head - Airport Services, CMB **Role Purpose**: Senior CSO is responsible and accountable to support and assist ASH and SH to supervise and monitor the overall ground operations at respective station to ensure Malaysia Airlines operates in a safe, secured and in full compliance with all regulatory requirements, company policies, SOPs....

  • Temporary Finance Officer

    2 semanas atrás


    Colombo, Brasil International Union for Conservation of Nature Tempo inteiro

    Vacancy #: - 7144- Unit: - Membership & Commission Support- Organisation: - International Union for Conservation of Nature (IUCN)- Location: - Sri Lanka Country Office, Colombo, Sri Lanka- Reporting to: - Membership Manager- Work percentage: - 100%- Grade: - P1- Expected start date: - 01 April 2025- Type of contract: - Fixed-term (6 months)- Closing date: -...


  • Colombo, Brasil Alibaba Tempo inteiro

    Basic InfomationDepartment:DarazDegree:BachelorWork Experience:2 yearJob DescriptionWe are seeking a proactive and commercially minded Legal Officer with 3–5 years of experience in corporate law to join our team.The successful candidate will provide legal advice and support across thebusiness, with a particular focus on commercial contracts, payment...


  • Colombo, Paraná, Brasil Alibaba Tempo inteiro US$90.000 - US$120.000 por ano

    Basic InfomationDepartment:DarazDegree:BachelorWork Experience:2 yearJob DescriptionWe are seeking a proactive and commercially minded Legal Officer with 3–5 years of experience in corporate law to join our team. The successful candidate will provide legal advice and support across thebusiness, with a particular focus on commercial contracts, payment...


  • Colombo, Brasil Alibaba Tempo inteiro

    Basic InfomationDepartment:DarazDegree:BachelorWork Experience:2 yearJob DescriptionRole OverviewWe are seeking a proactive and detail-oriented Customer Experience Specialist to join our Marketing team.This role is responsible for overseeing and managing customer communications, ensuring consistency in messaging, and driving programs through effective push...


  • Colombo, Paraná, Brasil Alibaba Tempo inteiro US$30.000 - US$60.000 por ano

    Basic InfomationDepartment:DarazDegree:BachelorWork Experience:2 yearJob DescriptionRole OverviewWe are seeking a proactive and detail-oriented Customer Experience Specialist to join our Marketing team. This role is responsible for overseeing and managing customer communications, ensuring consistency in messaging, and driving programs through effective push...

  • Compliance Associate

    Há 11 horas


    Colombo, Brasil Fortude Tempo inteiro

    Primary job role The primary job role of the ‘Compliance Associate’ will be to assist the legal and compliance team with their daily operational activities. Main duties/responsibilities Assist in the sourcing and processing of documentation for compliance related-matters, including immigration documentation. Assist in drafting processes and maintaining...

  • Partner Acquisition

    1 semana atrás


    Colombo, Brasil ApplyBoard Tempo inteiro

    The Opportunity :The Partner Acquisition & Activation Officer is a pivotal role at ApplyBoard, tasked with driving growth through a dual focus on partnership development and onboarding. This position involves identifying and recruiting high-potential recruitment partners (RPs) while ensuring a seamless transition into the ApplyBoard network. What you’ll be...

  • Legal Officer

    2 semanas atrás


    Colombo, Brasil WSO2 Tempo inteiro

    **Responsibilities and duties**: - Review and draft legal contracts and documents referred to you and provide advice to internal and external teams and lead as relevant - Take direction and work independently with mínimal supervision taking ownership /responsibility for matters allocated to you - Be thorough in company policies, legal...


  • Colombo, Brasil ApplyBoard Tempo inteiro

    The Opportunity: We are looking for an experienced, well connected and organized International Recruitment Officer to join our growing Overseas Team and take our company and platform to the next level! What you’ll be doing every day: - Experience - 2+ years of total exp (industry experience preferred)- Represent ApplyBoard brand to promote ApplyBoard...