Clinical Quality Specialist

About Grow Therapy

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we're building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we've empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We've raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.

The Opportunity: The Clinical Quality Specialist plays a pivotal role in supporting providers who partner with Grow Therapy. You\'ll be part of the Clinical team working to help providers achieve the highest standards of care, clinical outcomes, and client satisfaction. This position is responsible for outreaching licensed therapists and prescribers to strengthen their skills and knowledge, promote continuous quality improvement, and ensure that clinical practices align with regulatory requirements and best practices in the field. The Clinical Quality Specialist will work collaboratively with the Clinical team to drive excellence in client care and contribute to the overall mental health outcomes of care.

• Serving as the clinical point of contact for providers
• Conduct outreach to contracted providers to support best practices and documentation competency
• Review and respond to low-level client complaints and support payor quality reviews
• Help foster a culture of collaboration, curiosity, and open communication among providers

• Active, unrestricted clinical license (e.g., LCSW, LMFT, LPC, PsyD, PhD)
• 1-3 years of experience in clinical work and/or quality assurance, auditing, compliance in a behavioral health environment or at the payor level
• Familiarity working with or supporting clinical or frontline teams, with an understanding of documentation standards, risk awareness, and service expectations.
• Exceptional written communication skills, particularly in creating clinical guidance and educational materials for providers
• Familiarity with digital behavioral health platforms, EHRs, or telehealth-based care models

Employment Type: Full Time, Exempt
Base Compensation: The salary range for this position is $105,000 - $117,000 USD annually.

The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate\'s working location.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 11, 2025.

Please see the independent bias audit report covering our use of Covey here.

• Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
• Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
• Financial Wellness: 401(k) program and equity opportunities.
• Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
• Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
• Wellness & Development: Annual stipends to put towards therapy and personal & professional growth.
• Mental & Physical Health Support: Weekly flexible hours for self-care ("Mental Health Mornings/Afternoons") and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).
• Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.

Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.