Application Support Engineer

4 semanas atrás

São Paulo, Brasil eClerx Tempo inteiro

Overview

Application Support Engineer at eClerx

Location: Sao Paulo, Brazil • Type: Full-time (On-site) • Department: Financial Markets

Summary

We are looking for candidates who are passionate about learning and resolving day-to-day technical issues. As an L2 Application Support Specialist, you will support the bank’s applications by troubleshooting issues related to data, infrastructure, or code. Strong communication skills are essential, as you will collaborate with various teams across both business and technical functions. You will work closely with developers to debug issues and identify root causes, so some experience in reading code is required. You will make a meaningful impact by resolving issues efficiently, managing incidents, identifying recurring problems, and recommending improvements to reduce long-term support costs.

Responsibilities
  • Maintain a proactive approach throughout the day, with the ability to analyze, debug, and resolve application issues.
  • Support internal and external customers by efficiently identifying root causes and resolving technical issues.
  • Escalate complex issues to development teams, raise incidents, manage impact, and communicate with users and stakeholders.
  • Raise problem tickets and collaborate with both support and development teams to address issues and drive improvements.
  • Demonstrate a strong understanding of technical concepts and the ability to debug code when necessary.
  • Manage and track support tickets through resolution.
Required Skills and Experience
  • 3+ years of experience in Application Support.
  • Strong technical skills in SQL, Shell Scripting, Java or Python, and Unix/Linux.
  • Proficient in reading and debugging code.
  • Understanding and practical use of data structures.
  • Fluent in English, both written and verbal.
About eClerx

eClerx provides business process management, analytics, and automation services to a number of Fortune 2000 enterprises, including some of the world\'s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software and high-tech. Incorporated in 2000, eClerx is one of India\'s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 17,000+ people across its global sites in the US, Canada, UK, Australia, Italy, Germany, Switzerland, Dubai and Singapore, along with its delivery centers in India and Thailand. For more information, visit

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here

#J-18808-Ljbffr

  • Application Support Engineer

    1 semana atrás

    são paulo, Brasil HCLTech Tempo inteiro

    The Application Support Engineer will provide technical and functional support for a portfolio of business-critical applications, including maintenance, quality, EHS, production monitoring, IoT integration, and access control systems. The role requires troubleshooting, user support, system monitoring, and collaboration with vendors and internal teams to...

  • Application Support Engineer

    1 semana atrás

    São Paulo, Brasil HCLTech Tempo inteiro

    The Application Support Engineer will provide technical and functional support for a portfolio of business-critical applications, including maintenance, quality, EHS, production monitoring, IoT integration, and access control systems. The role requires troubleshooting, user support, system monitoring, and collaboration with vendors and internal teams to...

  • Application Support Engineer

    3 semanas atrás

    São Paulo, Brasil buscojobs Brasil Tempo inteiro

    The Application Support Engineer will provide technical and functional support for a portfolio of business-critical applications, including maintenance, quality, EHS, production monitoring, IoT integration, and access control systems. The role requires troubleshooting, user support, system monitoring, and collaboration with vendors and internal teams to...

  • Software Application Support Engineer

    1 semana atrás

    São Paulo, Brasil Pearson Tempo inteiro

    OverviewJoin to apply for the Software Application Support Engineer role at Pearson 1 day ago Be among the first 25 applicants Join to apply for the Software Application Support Engineer role at Pearson Who We AreAt Pearson, we are committed to a world that is always learning and to our talented team that makes it all possible. We are bold thinkers and...

  • Java L3 Application Support Engineer

    4 semanas atrás

    São Paulo, Brasil Praful takkalapally Tempo inteiro

    2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Praful takkalapally Manager - Talent Acquisition at Aurum Data Solutions Inc. Long-term Contract. DESCRIPTION : We are looking for an experienced Senior Java application support engineer who will be a part of the...

  • Application Support Engineer

    3 semanas atrás

    São Paulo, Brasil HCLTech Tempo inteiro

    Seize the opportunity to thrive in a collaborative environment where continuous learning and professional growth are highly valued. As a key member of our Engineering Support team, you will work closely with team leaders to analyze and resolve complex application issues. Your responsibilities will include identifying defects, discrepancies, and trends...

  • Technical Application Engineer

    4 semanas atrás

    São Paulo, Brasil GE Vernova's Grid Software Tempo inteiro

    Join to apply for the Technical Application Engineer role at GE Vernova's Grid SoftwareContinue with Google Continue with Google4 weeks ago Be among the first 25 applicantsJoin to apply for the Technical Application Engineer role at GE Vernova's Grid SoftwareGet AI-powered advice on this job and more exclusive features.Sign in to access AI-powered...

  • Advanced Java Application Support Specialist

    3 semanas atrás

    São Paulo, Brasil AllianceIT Inc Tempo inteiro

    This a Full Time position is on-site in Itaim Bibi, São Paulo working with US clients. We offer: Salary Depending on experience Vale Refeição / Alimentação R$ 992,00 Plano de Saúde Bradesco ( Descontos Sujeito a Alteração) Plano Odontológico Bradesco Seguro de Vida Auxílio Creche Job Summary: We are seeking a Software Support Engineer with strong...

  • Mid-Level Java Application Support

    4 semanas atrás

    São Paulo, Brasil AllianceIT Inc Tempo inteiro

    This a Full Time position is on-site in Itaim Bibi, São Paulo working with US clients. We offer: Salary Depending on experience Vale Refeição / Alimentação R$ 992,00 Plano de Saúde Bradesco ( Descontos Sujeito a Alteração) Plano Odontológico Bradesco Seguro de Vida Auxílio Creche Job Summary: We are seeking a Software Support Engineer with...

  • Mid-Level Java Application Support

    4 semanas atrás

    São Paulo, Brasil AllianceIT Inc Tempo inteiro

    This a Full Time position is on-site in Itaim Bibi, São Paulo working with US clients. We offer: - Salary Depending on experience - Vale Refeição / Alimentação R$ 992,00 - Plano de Saúde Bradesco ( Descontos Sujeito a Alteração) - Plano Odontológico Bradesco - Seguro de Vida - Auxílio Creche Job Summary: We are seeking a Software Support...