Java L3 Application Support Engineer

4 semanas atrás

São Paulo, Brasil Praful takkalapally Tempo inteiro

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Manager - Talent Acquisition at Aurum Data Solutions Inc.

Long-term Contract.

DESCRIPTION :

We are looking for an experienced Senior Java application support engineer who will be a part of the global team responsible for supporting and maintaining critical Java-based business applications for a global distribution business. This role requires a strong understanding of software development and support. The ideal candidate will have a passion for learning modern technologies and possess experience in supporting critical Java-based on-premise and cloud business applications. As part of the application support team, you will provide solutions for resolving application issues, proactive maintenance, ensuring high availability, and optimizing application processes.

REQUIRED SKILLS :

  • Advanced knowledge of application support and development
  • Strong verbal and written communication skills
  • Ability to analyze, troubleshoot problems, and quickly identify solutions
  • Preferred experience in:
    • Java
    • Middle-tier development, including stored procedures (Full Stack)
    • Database architecture for robust solutions
    • JUnit testing
    • Automation tools and scripting
  • Experience with ERP systems and Supply Chain applications is a plus
  • Experience with Safe Agile methodologies and tools like Azure DevOps/GIT for deployments

JOB DUTIES:

  • Incident Management: Use ServiceNow to track and resolve application incidents and service requests. Troubleshoot issues to minimize business impact and restore operations.
  • Root Cause Analysis: Perform in-depth analysis to identify root causes of high-priority and recurring issues. Implement permanent fixes.
  • Performance Tuning: Monitor and optimize application performance to meet benchmarks. Use backend and frontend languages to enhance performance, scalability, and security.
  • Collaboration: Work closely with stakeholders including business teams, developers, product managers, and QA.
  • Knowledge Sharing: Share knowledge with team members and stakeholders to align expectations.
  • Enhancements: Design and develop interfaces between ERP and legacy systems.
  • Continuous Improvement: Proactively improve system processes, tools, and support procedures, including automation of manual tasks. Handle installation, configuration, development, workflow design, monitoring, and upgrades of business applications.
  • Documentation: Maintain detailed documentation of applications, support manuals, code, and inventory. Keep records of issues and solutions.

EDUCATION & EXPERIENCE:

  • Bachelor’s degree in Software Engineering, Computer Science, or related field
Seniority level
  • Not Applicable
Employment type
  • Contract
Job function
  • Information Technology
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