Svp, Account Management

Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a
culture of inclusion
for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
SVP, Account Management
Who is Mastercard?
Mastercard is a technology company in the global payments business. We connect consumers, financial institutions, merchants, governments and businesses worldwide and enable them to use secure and convenient electronic forms of payment. Mastercard is a driving force at the heart of commerce, enabling global transactions and bringing insight into the payments process to make commerce faster, more secure, and more valuable to everyone involved. As a critical link among financial institutions and millions of businesses, cardholders and merchants worldwide, Mastercard provides services in more than 210 countries and territories.
Overview
Mastercard is looking for a Senior Vice President to manage an important Fintech account for the LAC region, reporting to Brazil. This senior leader will be responsible for scaling our opportunity in this client.
A high-profile role, both internally and externally, the Senior Vice President, Account Management will need to be a thought leader, but also have the ability to execute and make things happen at pace. A strategist and a deal-maker, this person will be accountable for:
Setting the strategic and long-term vision/agenda for the client
Executing internally and externally on our expanding Pay-now and Pay-later strategies
Growing, building and strengthening our ties across the customer (at all levels)
Exceeding the customer’s incredibly high expectations over the terms of this new partnership
Owning all commercial negotiations
Responsibility for delivery of quarterly and annual reviews, along with financial performance
Initiate strategic business conversations with key decision makers around new or emerging opportunities with a focus on driving market share, volume, and revenue growth.
Galvanizing multiple internal teams and leaders across Mastercard to meet objectives
Leading a team of talented account managers also dedicated to this customer
Skills and experience:
Extensive experience at senior level, with strong demonstrable success in winning business
Strong background in Payments and experience of working in LAC markets
Deep understanding of developing, building and driving sales pipelines
A strong dynamic leader with success in inspiring and leading direct and indirect sales team
Exceptional verbal and written communication skills in English
Able to form excellent relationships and gain credibility at all levels in an organization
Ability to challenge existing mantras, in a constructive and diplomatic manner
Ability to operate and demonstrate success in operating within a fast moving and internationally matrix-based organization
All About You
Sense of Urgency:
Prioritize tasks based on urgency and impact.
Set and adhere to tight deadlines for project completion.
Implement agile methodologies to increase speed and responsiveness.
Customer-Oriented:
Develop a deep understanding of customer needs and pain points.
Personalize interactions and solutions to meet customer requirements.
Implement regular feedback loops with key stakeholders (internal and external) to ensure continuous improvement.
Being a Good Listener:
Actively listen to customer feedback, concerns, and suggestions.
Incorporate customer insights into product/service development and improvement.
Brings Different Perspectives:
Encourage cross-functional collaboration to leverage diverse viewpoints.
Actively seek input from team members with varied backgrounds and experiences.
Foster an inclusive environment where all perspectives are valued and considered.
Strong Sense of Ownership:
Take full responsibility for assigned tasks and projects.
Proactively identify and address obstacles to progress.
Follow through on commitments and deliver results consistently.
Collaboration Enhancement:
Actively engage with colleagues from different teams and departments.
Offer support and assistance to colleagues to achieve common goals.
Initiate cross-functional projects or initiatives to break down silos and foster collaboration.
Articulate Upwards:
Prepare clear and concise communication for senior management.
Present ideas, proposals, and updates in a compelling and persuasive manner.
Seek feedback

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