Director, Technology Account Management

3 semanas atrás

Sao Paulo, Brasil MasterCard Tempo inteiro
Responsible for all aspects of the technology and operational relationship with the customer
- Acts as a dedicated resource for key customers
- Establishes working relationships with internal delivery teams, customer support teams and customer contacts
- Helps identify business opportunities through understanding of the customer’s technology infrastructure
- Partners with customers to develop annual business plans and conducts quarterly operational reviews
**Responsibilities**:
- Resolves day-to-day technical/operational issues and escalates as appropriate
- Notifies customer accounts of product enhancement releases that changes services or enhances functionalities
- Performs account training and/or retraining functions
- Regularly contacts accounts to check if their support needs are met and no open issues remain
- Improves product offerings by communicating customer feedback to Product Management and Engineering
- Identifies customer needs and arranges for training and communication of enhancements
- Ensures customer's compliance with all MasterCard technology enhancements
Experiences
- Demonstrates success in project management, focused on specific technical aspects of customers accounts and implementing technical solutions
**COVID-19 Considerations**
**Corporate Security Responsibility**All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

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