Manager - Relay Operations

Join to apply for the Manager - Relay Operations role at Amazon Overview This role requires a strong sense of ownership to lead relay operations in Brazil. The ideal candidate should be an experienced people leader with a bias for action and the ability to manage multiple shifts, establishing effective mechanisms to monitor operations 24/7. This person will be responsible for building a reliable transportation network across Brazil, minimizing in-transit delays, and developing contingency plans to protect customer promises. The ability to motivate and coach a team of 30, maintain strong attention to detail, and drive continuous improvement is essential. Strong communication skills to engage with senior leaders and prioritize business-critical requirements are required. A solid understanding of Brazil's transportation network, experience leading large teams, and a track record of process stabilization and stakeholder engagement are key to success in this position. Key responsibilities Build a reliable transportation network by developing mechanisms that ensure 24/7 network health monitoring, including vehicle tracking and tracing, capacity procurement, proactive delay detection, stakeholder mobilization, rescue plan development, and contingency planning for both anticipated and unanticipated network issues. Own key metrics such as Linehaul to DEA and On-Time Performance. Also, be accountable for team fitness function metrics such as ticket SLA adherence. Work closely with ATS Carrier Managers and the TOM team to drive carrier performance. Use expertise and judgment to identify the right stakeholders, set appropriate goals, inform decision-making, and design long-term solutions for transportation network operations. Analyze and enhance network design in partnership with ATS to improve performance, reliability, and cost efficiency. Ensure relevant business metrics are prepared, and actively participate in regular operations calls, business reviews (MBRs), and strategic planning documents for the ATS area. About The Team Relay Operations (RO) is the central command and control center for Transportation Execution across Amazon’s transportation network. It ensures hassle-free and timely pickup and delivery of freight from vendors to Amazon fulfillment centers (FCs), and from FCs to carrier hubs. In the event of exceptions, RO resolves issues and keeps all stakeholders informed. RO also identifies trends in network exceptions and drives process improvements, either through automation or by proposing changes to streamline operations. This role involves continuous network monitoring and data analysis to ensure the smooth operation of Amazon’s transportation network. Basic Qualifications Experience using data and metrics to determine and drive improvements Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership Program/Project management experience Advanced English knowledge Preferred Qualifications Experience driving process improvements Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - Amazon Servicos de Varejo do Brasil Ltda. Job ID: A Seniority level Mid-Senior level Employment type Full-time Job function Project Management, Management, and Product Management Industries Software Development #J-18808-Ljbffr