Senior Desktop Support Technician

4 semanas atrás

Florianópolis, Brasil Kinettix Tempo inteiro
**Job Summary**:
We are seeking a highly skilled and experienced Senior Desktop Support Technician to join our IT team on a project-based, full-time employment contract for three years. In this role, you will handle complex technical issues, mentor junior technicians, and play a key role in developing and implementing IT policies and procedures. This position involves collaborating on larger projects, managing system upgrades, and ensuring exceptional service quality and customer satisfaction.
**Key Responsibilities**:
- Handle advanced technical issues and manage escalations from junior technicians.
- Lead, mentor, and provide training to junior team members, fostering their professional growth.
- Manage and support complex configurations, installations, and troubleshooting.
- Develop and enforce IT policies and procedures to enhance system performance and security.
- Collaborate with cross-functional IT teams on large-scale projects and system upgrades.
- Ensure high levels of customer satisfaction by delivering professional and efficient service.
**Qualifications and Skills**:
- Advanced troubleshooting and problem-solving expertise.
- Strong knowledge of operating systems (Windows, macOS, Linux), networking, and security.
- Proven leadership and mentoring abilities with a focus on team development.
- Excellent communication and customer service skills.
- Experience in project management, with the ability to prioritize and manage multiple tasks effectively.
**Experience and Education**:
- 1-2 years of experience in a desktop support role, with increasing responsibility.
- Bachelors degree in IT, Computer Science, or a related field is preferred.
- Relevant certifications, such as CompTIA Network+ or Microsoft Certified: Modern Desktop Administrator Associate, are highly desirable.
**Employment Terms**:
- Project-based, full-time employment contract for a duration of three years.
**Required Skills**:
Mentoring Operating Systems Networking Customer Satisfaction Linux Troubleshooting Security Computer Science Windows Education Project Management Customer Service Leadership Science Training Communication Management

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