AI-Trained Workflows Specialist
Há 14 horas
Job Title: ServiceNow AI Trainer - Workflow ExpertAbout the Role We are seeking an experienced ServiceNow professional with a deep understanding of Customer Service Management (CSM), IT Service Management (ITSM), and HR Service Delivery (HRSD) to join our team as a ServiceNow AI Trainer. In this role, you will be responsible for designing realistic scenarios for AI model training initiatives, focusing on translating real business workflows and decision logic into structured, data-driven tasks.Key Responsibilities * Define decision frameworks for Reinforcement Learning initiatives, including taxonomy design, realistic scenario creation, and evaluation criteria.* Develop scenario-driven tasks that mirror real ServiceNow workflows, such as case handling, SLA tracking, HR requests, and IT incident response.* Write clear, natural instructions aligned with ServiceNow business processes.* Represent tasks in JSON format with clarity and consistency.* Use SQL to analyze and validate data accuracy.* Apply prompt engineering to structure effective task instructions.* Collaborate with peers to expand scenarios across ServiceNow domains (CSM, ITSM, HRSD).* Document patterns, examples, and best practices for scalable use.Required Skills & Experience * 4–6 years of experience in ServiceNow, particularly CSM, ITSM, or HRSD modules.* Strong knowledge of workflows, cases, incidents, SLAs, and knowledge management.* Proficiency in JSON and structured data handling.* Solid understanding of SQL for data validation.* Experience in AI model training workflows or structured data creation.* Strong prompt engineering, analytical, and logical structuring skills.* Excellent communication and stakeholder management skills (customer-facing experience is a plus).Preferred Qualifications * ServiceNow Certified System Administrator (CSA)* Certified Implementation Specialist (CIS–ITSM / CSM / HRSD)* Exposure to AI/ML workflows and Agile methodologies* Knowledge of prompt engineering best practices
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AI Workflow Designer
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AI Workflow Designer
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Brazil (Remote) Athyna Tempo inteiro R$80.000 - R$120.000 por anoHi there We're looking for a proactive and detail-oriented AI Workflow Designer to join our Ops team. This role is perfect for someone who enjoys solving problems with automation, keeping systems organized, and experimenting with AI to improve how we work. You'll collaborate across teams, making sure our workflows are smooth, reliable, and scalable.This an...
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Software Engineer w/ AI Automation Experience
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Brazil Stealth Healthcare AI Startup Tempo inteiroWHO WE ARE We are a stealth-stage healthcare AI startup that is the missing link in healthcare revenue management, bridging the gap between clinical care and financial operations. We're transforming how primary care clinics capture revenue through innovative AI technology that operates at the intersection of medical documentation, billing, and value-based...