Collections Manager
1 dia atrás
Job Summary:We are seeking an experienced Collections Manager to lead our collections team and drive continuous improvement in our collection processes. The successful candidate will have a strong track record of managing teams, vendors, and operational frameworks, as well as expertise in credit operations and collections analysis.Key Responsibilities:- Lead and develop a high-performing collections team, including internal team members and external BPO partners, to achieve business objectives; - Foster strong relationships with outsourced collection partners, monitoring KPIs, quality, and efficiency to ensure alignment with our collection strategies; - Analyze data to identify areas for improvement and implement process enhancements, automation, and workflow optimization to increase efficiency and reduce costs; - Develop and execute collection strategies for overdue customers, gathering feedback to refine our approach and improve customer experience; - Collaborate with cross-functional teams to design and implement effective customer communication strategies, adjusting content and cadence to optimize collection rates and customer satisfaction; - Design and recommend tests and changes to our collection strategy to drive continuous improvement and innovation; - Ensure seamless alignment and implementation of collection strategies across teams and functions; Requirements:- Minimum 7 years of experience in collections, preferably in banking, fintech, or a collection office, with a proven track record of leadership, team management, and operational excellence; - Demonstrated leadership skills, with experience in managing vendors, implementing scalable operational frameworks, and driving process improvements; - In-depth knowledge ofend-to-end credit operations and collections analysis, with expertise in data-driven decision making; - Bachelor's degree or higher in a related field (e.G., finance, economics, business)- Advanced Excel skills, SQL programming skills is a plus; - Fluency in Portugueseand English, with excellent communication and interpersonal skills; - Ability to work acrosstime zones in an international setting, with a flexible and adaptable approach to working in a fast-paced environment.
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Collections Manager
Há 2 dias
São Paulo, Brasil Ant International Tempo inteiroJob Summary:We are seeking an experienced Collections Manager to lead our collections team and drive continuous improvement in our collection processes. The successful candidate will have a strong track record of managing teams, vendors, and operational frameworks, as well as expertise in credit operations and collections analysis.Key Responsibilities:Lead...
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Collections Manager
Há 2 dias
São Paulo, Brasil Ant International Tempo inteiroJob Summary: We are seeking an experienced Collections Manager to lead our collections team and drive continuous improvement in our collection processes. The successful candidate will have a strong track record of managing teams, vendors, and operational frameworks, as well as expertise in credit operations and collections analysis. Key Responsibilities:...
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Collections Manager
Há 2 dias
São Paulo, Brasil Ant International Tempo inteiroJob Summary:We are seeking an experienced Collections Manager to lead our collections team and drive continuous improvement in our collection processes. The successful candidate will have a strong track record of managing teams, vendors, and operational frameworks, as well as expertise in credit operations and collections analysis.Key Responsibilities:- Lead...
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Collections Manager
Há 4 horas
São Paulo, Brasil Ant International Tempo inteiroJob Summary: We are seeking an experienced Collections Manager to lead our collections team and drive continuous improvement in our collection processes. The successful candidate will have a strong track record of managing teams, vendors, and operational frameworks, as well as expertise in credit operations and collections analysis. Key Responsibilities:...
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Collections Manager
1 dia atrás
São Paulo, Brasil Ant International Tempo inteiroJob Summary:We are seeking an experienced Collections Manager to lead our collections team and drive continuous improvement in our collection processes.The successful candidate will have a strong track record of managing teams, vendors, and operational frameworks, as well as expertise in credit operations and collections analysis.Key Responsibilities:Lead...
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Collections Manager
Há 3 dias
São Paulo, Brasil Ant International Tempo inteiroJob Summary: We are seeking an experienced Collections Manager to lead our collections team and drive continuous improvement in our collection processes. The successful candidate will have a strong track record of managing teams, vendors, and operational frameworks, as well as expertise in credit operations and collections analysis. Key...
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Collections Manager
Há 3 dias
São Paulo, Brasil Ant International Tempo inteiroJob Summary:We are seeking an experienced Collections Manager to lead our collections team and drive continuous improvement in our collection processes. The successful candidate will have a strong track record of managing teams, vendors, and operational frameworks, as well as expertise in credit operations and collections analysis.Key Responsibilities:Lead...
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Collections Manager
Há 2 dias
São Paulo, Brasil Ant International Tempo inteiroJob Summary: We are seeking an experienced Collections Manager to lead our collections team and drive continuous improvement in our collection processes. The successful candidate will have a strong track record of managing teams, vendors, and operational frameworks, as well as expertise in credit operations and collections analysis. Key...
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Collections Manager
Há 2 dias
São Paulo, Brasil Ant International Tempo inteiroJob Summary: We are seeking an experienced Collections Manager to lead our collections team and drive continuous improvement in our collection processes. The successful candidate will have a strong track record of managing teams, vendors, and operational frameworks, as well as expertise in credit operations and collections analysis. Key Responsibilities:...
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Collections Manager
Há 2 dias
São Paulo, Brasil Ant International Tempo inteiroJob Summary: We are seeking an experienced Collections Manager to lead our collections team and drive continuous improvement in our collection processes. The successful candidate will have a strong track record of managing teams, vendors, and operational frameworks, as well as expertise in credit operations and collections analysis. Key Responsibilities:...
