Evening Room Attendant, The Savoy

2 semanas atrás

Guarulhos, Brasil Accor Hotels Tempo inteiro
Company Description

The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leader in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders, and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five-star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.


Job Description

Job title: Evening Room Attendant

Department: Housekeeping

Inspired & supported by: Executive Housekeeper

Salary: £31,880 (including service charge)

Your purpose will be: To take pride in creating the finest presentation of guest bedrooms and public areas of the hotel, ensuring consistency in our standards and exceeding guest expectations at all times. You will begin by specialising in guest rooms and have the opportunity to develop your skills to include public areas, laundry, and cloakroom to become a well-rounded multi-skilled Guest Servicing Agent.

Working hours: 14.30 to 23.00

You will be accountable for:

  • Undertaking all servicing requirements of our guests in line with our service standards while taking every opportunity for memorable personalisation.
  • Handling guest requests, belongings, and personal items with the utmost care, security, and discretion.
  • Taking pride in showcasing our public areas ensuring the highest standards of cleanliness.
  • Engaging in meaningful conversations that will inspire our creation of memorable moments for guests.
  • The careful processing of guest garments and staff uniforms/garments.
  • Always putting our guests first.

Your key responsibilities & contribution will be:

To prepare guest rooms and public areas

  • To ensure that all specified areas are cleaned and presented within the allocated time frame in line with our service standards.
  • To replace mini-bar glasses, mugs, and cutlery in the rooms.
  • To report any maintenance/cleanliness issues through the correct channels and to follow through to ensure issues are rectified.
  • To inspect and give back occupied rooms/stay over and departure rooms in accordance with our service standards.
  • To complete audits of the rooms on occupied rooms and departure rooms.
  • To ensure service areas are kept tidy and clear in coordination with the HOH porters.
  • To clean and maintain all public areas to the standard required (including corridors, staircases, guest lifts, guest toilets, and any other public areas of the hotel).

To assist in our guest cloakrooms

  • Provide directions and assist with all guest enquiries.
  • Handle guests’ property securely, accurately, and efficiently.
  • Liaise with security over any concerns or issues with guest items.
  • Ensure all required items are kept clean and replenished.
  • Cleaning of guest toilets and nearby public areas.

To assist in the laundry and with valet services

  • Collecting, processing, and delivering laundry, dry cleaning, and pressing for guests.
  • Assist with packing/unpacking/room moves for guests.
  • Polishing guest shoes.
  • Accurately recording and charging all items.
  • Sewing and garment repairs.
  • Operating laundry equipment correctly.
  • Assisting in controlling linen stocks and linen inventories.
  • Accurately processing and distributing staff uniforms, communicating damage and missing items.
  • Ensuring all communications with guests are in line with our service standards.
  • Having thorough knowledge of hotel services and facilities to share with our guests.
  • Ensuring safe and secure use of master room keys.

Other duties as specified by Housekeeping leadership.


Qualifications

What you will need to do this role:

Essential:

  • Frequently kneeling, pushing, pulling, lifting, carrying, reaching, standing, and walking.
  • The ability to prioritise and organise yourself.
  • Able to work under pressure and at high speed.
  • Warm, enthusiastic, and positive personality with the ability to build trusting relationships with others.
  • ‘Can do’ attitude and able to adapt to changes.
  • Problem-solving abilities.
  • Attention to detail.
  • Highly responsible and able to follow directions thoroughly, whilst also able to work independently with little supervision.
  • The desire to develop your skills to include public areas, laundry, and cloakroom.

Desirable:

  • 1 year minimum experience in the hospitality industry preferred. And 6 months minimum in housekeeping.
  • Flexibility. Working 40 hours Monday to Sunday. Able to work different shifts (weekends, morning and/or evening) and able to assist with longer hours if needed.
  • Outstanding communication skills.

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.


Additional Information

What’s in it for you?

  • Competitive salary and benefits including pension and life assurance.
  • 31 days of holiday including public holidays (increase to 33 days after 5 years).
  • Cashback scheme for everyday wellbeing/healthcare expenses including Perkbox.
  • Special rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwide.
  • Fantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & family.
  • Free stay at The Savoy after successful completion of probation.
  • 50% discount at our iconic American & Beaufort Bars.
  • 50% discount at our world-famous Afternoon Tea.
  • 50% discount at our spa and florist.
  • 50% discount at Gordon Ramsay's River Restaurant and Savoy Grill.
  • 20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890.
  • Laundry services & dry cleaning for uniformed and non-uniformed colleagues.
  • Colleague gym facility and Virgin Active gym membership discount.
  • Seasonal ticket loan for employees to cover the cost of travelling to and from the workplace via modes such as tram, rail, bus, or others.
  • Employee assistance programme.
  • Annual optician reimbursements for eye tests and glasses.
  • English language classes.
  • Colleague restaurant.
  • Local F&B, retail, and gym discounts.
  • Interfaith prayer room.
  • Wellness room.
  • Cycle to work scheme.
#J-18808-Ljbffr

  • Room Attendant

    2 semanas atrás

    Guarulhos, Brasil Accor Hotels Tempo inteiro

    Company DescriptionRixos Premium Qetaifan Island North Rixos Premium Qetaifan Island North comprises a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort boasts panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination....

  • Housekeeping Attendant

    2 semanas atrás

    Guarulhos, São Paulo, Brasil Accor Hotels Tempo inteiro

    Job Title: Housekeeping AttendantJob Summary: We are seeking a detail-oriented and customer-focused Housekeeping Attendant to join our team. As a Housekeeping Attendant, you will be responsible for maintaining the cleanliness and organization of guest rooms and public areas, ensuring a welcoming environment for all guests.Key Responsibilities:Cleaning and...

  • Housekeeping Attendant

    3 semanas atrás

    Guarulhos, São Paulo, Brasil Accor Hotels Tempo inteiro

    Job SummaryWe are seeking a skilled Housekeeping Attendant to join our team at Accor Hotels. As a Housekeeping Attendant, you will be responsible for maintaining the cleanliness and organization of guest rooms and public areas, ensuring a welcoming environment for all guests.Key Responsibilities: Cleaning and Room Maintenance: Perform overall cleaning of...

  • Housekeeping Attendant

    3 semanas atrás

    Guarulhos, São Paulo, Brasil Accor Hotels Tempo inteiro

    Job Title: Housekeeping AttendantAt Accor Hotels, we are committed to providing exceptional guest experiences. As a Housekeeping Attendant, you will play a vital role in maintaining the cleanliness and organization of our guest rooms and public areas.Key Responsibilities:Clean and maintain guest rooms, including dusting, making beds, and replenishing room...

  • Housekeeping Attendant

    2 semanas atrás

    Guarulhos, Brasil Accor Hotels Tempo inteiro

    Company Description "Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Housekeeping Attendant

    2 semanas atrás

    Guarulhos, São Paulo, Brasil Accor Hotels Tempo inteiro

    Job Summary: We are seeking a highly motivated and detail-oriented Housekeeping Attendant to join our team at Accor Hotels. As a Housekeeping Attendant, you will be responsible for ensuring the highest level of guest service through the application of Fairmont Core standards and standard operating policies.Key Responsibilities:Ensure all linen is exchanged...

  • Laundry Attendant

    2 semanas atrás

    Guarulhos, Brasil Accor Hotels Tempo inteiro

    Company DescriptionAs a pioneering force in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and...

  • In-Room Dining Server

    2 semanas atrás

    Guarulhos, Brasil Accor Hotels Tempo inteiro

    Company DescriptionSince 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars. The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club and easy access to the city’s most popular attractions. Fairmont San Francisco is located atop Nob...

  • Kitchen Attendants

    2 semanas atrás

    Guarulhos, Brasil Accor Hotels Tempo inteiro

    Company Description Belong in a place where you can be yourself and love what you do. Join our resort community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them...

  • Kitchens Operations Assistant

    Há 2 dias

    Guarulhos, São Paulo, Brasil Accor Hotels Tempo inteiro

    Job DetailsThe position of Kitchen Attendant is available at Accor Hotels. Key ResponsibilitiesThe successful candidate will be responsible for assisting the kitchen team in ensuring that all kitchen areas are kept clean and tidy at all times. They will also ensure that all F&B outlets are provided with clean and sanitised operating equipment. Additional...

  • Housekeeping Assistant

    2 semanas atrás

    Guarulhos, São Paulo, Brasil Accor Hotels Tempo inteiro

    About the Job Are you passionate about maintaining a clean and welcoming environment for our guests? As a Housekeeping Attendant at Accor Hotels, you will play a vital role in ensuring our rooms and public areas are clean, safe, and comfortable for our guests.We are looking for a highly organized and detail-oriented individual to join our housekeeping team....

  • F&B Attendant

    2 semanas atrás

    Guarulhos, Brasil Accor Hotels Tempo inteiro

    Company DescriptionRixos Premium Qetaifan Island North Rixos Premium Qetaifan Island North comprises a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort boasts panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination....

  • In-Room Dining Server

    2 semanas atrás

    Guarulhos, São Paulo, Brasil Accor Hotels Tempo inteiro

    Job Description Job Title: In-Room Dining Server Responsibilities Deliver exceptional customer service to guests by consistently offering professional, friendly and engaging serviceAssist guests with menu items in an informative and helpful way, having full knowledge of all beverage listsDeliver food and beverage in a timely and accurate manner, picking...

  • Laundry Attendant

    2 semanas atrás

    Guarulhos, São Paulo, Brasil Accor Hotels Tempo inteiro

    Company DescriptionAs a pioneering force in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and...

  • Hotel Room Attendant

    4 semanas atrás

    Guarulhos, São Paulo, Brasil Atlantica Hospitality International Tempo inteiro

    Descrição do CargoProcuramos uma pessoa com excelentes padrãos de limpeza para cuidar dos quartos da nossa instalação, visando melhorar a experiência do hóspede ao manter nossas instalações limpas e em ordem.Responsabilidades PrincipaisChecar apartamentos vagos e limpos.Executar a limpeza e troca de enxoval de apartamentos vagos e ocupados, seguindo...

  • Hotel Room Attendant

    4 semanas atrás

    Guarulhos, São Paulo, Brasil Atlantica Hotels Tempo inteiro

    Descrição do CargoBusque uma oportunidade de carreira em uma das principais empresas de hotelaria do Brasil. Nossa equipe de Camareiros é responsável por garantir que os quartos estejam limpos e organizados para os nossos hóspedes.Responsabilidades:Executar a limpeza e troca de enxoval de apartamentos vagos e ocupados, seguindo o padrão da...

  • Hotel Room Attendant

    4 semanas atrás

    Guarulhos, Brasil Atlantica Hotels Tempo inteiro

    Descrição do CargoBusque uma oportunidade de carreira em uma das principais empresas de hotelaria do Brasil. Nossa equipe de Camareiros é responsável por garantir que os quartos estejam limpos e próprios para os hóspedes.Responsabilidades:Executar a limpeza e troca de enxoval de apartamentos vagos e ocupados, seguindo o padrão da marca.Abertura de...

  • Houseman

    2 semanas atrás

    Guarulhos, Brasil Accor Hotels Tempo inteiro

    Company DescriptionWhy work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • In-Room Dining Server Position

    2 semanas atrás

    Guarulhos, São Paulo, Brasil Accor Hotels Tempo inteiro

    Job SummaryWe are seeking a skilled In-Room Dining Server to join our team at Accor Hotels. As an IRD Server, you will be responsible for providing exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.Key ResponsibilitiesOffer professional, friendly, and engaging service to guests.Assist guests with menu items,...

  • Housekeeping Manager

    2 semanas atrás

    Guarulhos, Brasil Accor Hotels Tempo inteiro

    Company DescriptionJoin us at Accor, where life pulses with passion! As a pioneering leader in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all...