Global Vendor Strategy Manager

Company Overview:
If you see technology as there to smooth your path in life, our team does too: Your Path, Our Journey.
We believe in people who transform their paths through technology. Technology that connects people who are good at what they do and which practices diversity to create and share those paths that we (as yet) do not even know about. Our journey is in the smile of every talented person who brings revolution to the world from Brazil - whether with in-app transportation (99) or digital payments (99Pay).
To make life easier for millions of people every day, we are in the driving seat as part of DiDi Chuxing, the world's largest transport, and convenient platform. And so, we can say, with great pride, that we are pioneers in creating solutions, starting in Brazil, that grow in scale and have positive impacts in a range of other countries.
Whether creating projects from scratch or continually improving our solutions, we like challenges that give us butterflies, and that's why we work with intensity, at a fast pace, with respect, collaboration, and partnership. On this journey, we also create learning and strengthen ourselves in diversity as a fundamental aspect that makes us stand out for our growth day after day.
Team Overview:
In the Customer Experience area, we are hundreds of people, from different places and with different cultures, responsible for strategically managing the customers' experience throughout their journey with the company. We are a
Didi Global's Vendor Strategy focuses on ensuring that the CX Team has the services necessary and properly tool to operate effectively, through the management of the entire lifecycle of vendor relationships over the long term, including identifying potential vendors, contract negotiation, performance management, and risk management aligned with the CX's goals and strategy.
Role Responsibilities:
**Vendor strategy development**:
- Responsible for developing and executing strategies to manage CX vendors relationships/ contracts (Call centers, Systems, Tools and Carriers);
- Establish and maintain strong relationships with key vendors, acting as the primary point of contact;
- Work in strategic negotiations (Global, regional and local);
- Prepare and present vendor recommendations, including business cases and cost-benefit analyses;
- Conduct market research and analysis to identify potential vendors, industry trends, best practices, efficiency improvement and innovation;
- Control the vendors life cycle (onboarding, contract management and offboarding);
- Responsible for ensuring that vendors meet the CX's needs and align with its goals, priorities and business strategy;
- Establish connections and rituals with Procurement and IT to leverage synergies between functions, support performance management and identify opportunities for cost savings;
- Lead in-house / outsourcing strategy, including BPOs and technology at global scale;
- Collaborate with cross-functional teams to recommend the allocation of volumes among Call centers in a joint effort with service delivery team (stakeholder) to define/monitor vendor requirements and performance metrics;
**Vendor governance**:
- Define governance model with vendors, including scorecards, payment process and risk management (capabilities, reputation, and financial stability)
- Design/define contract model and negotiate with vendors ensuring favorable terms and conditions;
- Evaluate and assess potential vendors based on criteria such as capabilities, quality, pricing, reliability, and cultural fit;
- Conduct due diligence activities, including vendor site visits, reference checks, and financial analysis;
- Organize and track all documentation between the vendors, including but not limited to the contract change request, contract renew, or contract suspension/termination;
Role Qualifications:
- Bachelor's degree Bachelor's degree in Business Administration, Supply Chain Management, Engineer or a related field;
- Experience in vendor management, strategic sourcing or procurement;
- Advanced English;
- Experience in utilizing measurement tools and implementing vendor management office practices
- Exceptional interpersonal skills, communication skills, and negotiation skills.
- Project management skills with the ability to prioritize and manage multiple initiatives simultaneously.
- Effective communication and interpersonal skills to build and maintain relationships with vendors and internal stakeholders.
- Critical thinking, must be customer focused and be able to solve complex problems
- Able to work with remote teams and across time zones.
EEO Statement:
- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the bus

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