Client Operations Program Oversight Associate

Client Operations Program Oversight Associate Join our Commodities and Global Markets team is Sao Paulo Brazil as a Client Operations Program Oversight Associate. The Client Operations Program Oversight Associate will provide concierge style support to our Sales and marketing staff, responsible for all client onboarding and lifecycle management activities. The sales staff will rely on you for process updates knowing that the coordination of internal stakeholder processes are in capable, competent and trusted hands. At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes. What role will you play? Press space or enter keys to toggle section visibility In this role, you will be joining a high performing and accountable team and engage with end-to-end stakeholders, including clients, business, operations and various support and risk groups and will be responsible for determining and escalating high risk triggers and other potential risk findings and the maintenance of accurate and complete data and documents into our customer databases and conducting quality assurance reviews. You will also ensure our clients’ expectations at onboarding (and refresh) are clearly managed from requirement requests through to sourcing completion, and they have direct support throughout the process. You’ll be required to rapidly build and maintain credible relationships, navigating and coordinating across stakeholders at all levels across the organization. What you offer Press space or enter keys to toggle section visibility Five years of Know Your Customer (KYC) / Client Lifecycle Maintenance (CLM) experience gained in a financial service, commodities and markets or consulting environment Proficient in both the written and spoken Portuguese and English languages Strong knowledge of onboarding policies and jurisdictional relevant KYC regulations will be critical for this role Strong attention to detail, critical thinking skills and enjoy solving problems and ability to work within a multi-paced and dynamic environment which welcomes constructive input and innovative ideas from all members of the team. We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.About Commodities and Global Markets Press space or enter keys to toggle section visibility Commodities and Global Markets is a global business offering capital and financing, risk management, market access, physical execution and logistics solutions to its diverse client base across Commodities, Financial Markets and Asset Finance. Our commitment to diversity, equity and inclusion Press space or enter keys to toggle section visibility Our commitment to diversity, equity and inclusion Press space or enter keys to toggle section visibility We are committed to providing a working environment that embraces diversity, equity and inclusion. As an inclusive employer, Macquarie provides equal opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other impermissible criterion or circumstance.Our aim is to provide reasonable accommodations to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know during the application process. #J-18808-Ljbffr