Site Reliability Engineer

Site Reliability Engineer (Middle) ID38916Join to apply for the Site Reliability Engineer (Middle) ID38916 role at AgileEngine . OverviewAgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards. What you will doShift: Monday – Thursday 8AM – 7PM PST (11AM – 10PM EST) with rotating on-call On-call shifts: every 6 weeks, for one week as primary responder and the next week as secondary Manage alerts daily, check systems, and escalate issues as needed Provide 24x7 on-call support for critical SaaS events Be available in case of emergencies when team members are not available or need help Document issues and remediation steps Proactively create appropriate monitors in the EKS/K8S ecosystem Deploy to EKS/K8s cluster using Terraform and Helm Learn and maintain existing infrastructure running under Docker Swarm Improve existing infrastructure health by implementing checks and scripts to correct known issues Maintain and develop deployment code Automate manual tasks Implement/integrate new technologies in our Cloud Infrastructure Collaborate with other teams and departments to provide the highest level of support and assistance Apply a real customer focus when planning deployments/updates, considering impact on customers Work with Support, Customer Success, Migration, and Professional Services teams to provide best-in-class SaaS service Perform root cause analysis (RCA) and take corrective actions to prevent recurrence Create and assign alert-related actions to the appropriate team after investigation Handle support requests for environment-specific actions Identify and provide automation requirements to improve RCA MUST HAVES2+ years of professional experience Experience working with Datadog Hands-on experience as an AWS Cloud Engineer Working knowledge of EKS/Terraform/Helm Working experience with Docker and Docker Swarm Good understanding of AWS IAM roles and policies Experience logging and monitoring AWS resources using CloudWatch logs Experience working in a Linux environment Proficient in Bash and/or Python scripting Strong understanding of web technologies such as REST APIs Working experience with monitoring solutions such as Grafana and Prometheus Excellent oral and written communication skills Customer-facing communication skills to explain issues and RCAs Experience in Product/Application Support for SaaS-based products Understanding of APIs, Databases, Systems Architecture, and Design Experience designing, implementing, and operating in a DevSecOps environment Excellent communication skills, both written and verbal Ability to work independently and in a collaborative environment Technical aptitude with the desire to learn new and evolving technologies Upper-Intermediate English level NICE TO HAVESExperience with GCP or Azure Certifications: AWS Certified DevOps Engineer – Professional or AWS Certified Advanced Networking Specialty PERKS AND BENEFITSProfessional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps Competitive compensation: We match your ever-growing skills with competitive USD-based compensation and budgets for education, fitness, and team activities A selection of exciting projects: Join projects with modern solutions development and top-tier clients including Fortune 500 enterprises and leading product brands Flextime: Tailor your schedule for work-life balance with options to work from home or in the office Seniority levelMid-Senior level Employment typeFull-time Job functionIT Operations IndustriesIT Services and IT Consulting Referrals increase your chances of interviewing at AgileEngine by 2x #J-18808-Ljbffr