Quality Control Lead

About the Role We are looking for astructured, strict, and technically-minded Head of Quality Assurancewho will build and lead one of the most critical operational units in the company. Scope of responsibility Management of ateam of 30+ remote assistants Quality control of5,000+ job applications / month(scaling to 10,000+) Direct reporting to the CEO Context & Challenges Current situation 30 assistants submit job applications on behalf of clients Quality is inconsistent—there is no systematic control Many manual review processes ? we need automation No structured onboarding for new assistants No clear KPIs or performance-based motivation What must be built Audit the current team Hire additional assistants Build a full Quality Assurance systemfrom scratch Automate quality checksin collaboration with engineering Implement onboarding, training, and control processes Key Responsibilities Build a Quality Assurance system (30%) First 2 weeks : Audit current assistants Evaluate work quality (accuracy, speed, compliance) Decide who stays, who leaves Create quality criteria and checklists Ongoing : Implement regular quality audits and spot-checks Establish KPIs (quality, speed, customer satisfaction) Track quality metrics per assistant Identify repeating errors and remove root causes Review difficult cases with the team Hiring & Onboarding (25%) Hiring : Design the hiring funnel (screening ? test task ? interview) Hire new assistants within first 1–2 months Maintain a candidate pipeline (no current churn, but may appear) Onboarding & training : Build a structured onboarding program (1–2 weeks) Teach systems, standards, and workflows Certify assistants before they start working with clients Create training materials, videos, guides Automation & Technology (20%) Work with engineering team : Identify which checks can be automated Create clear requirements and tasks for developers Test and launch automation tools Utilize AI and scripts for monitoring Automation examples : Automatic validation of application fields Duplicate application detection Performance dashboards and speed tracking Quality alert system Real-time monitoring tools Team Management (15%) Workload distribution among assistants KPI tracking and performance reviews Escalation handling and issue resolution Motivation and team culture development People development : Selective 1 : 1s Coaching low performers Promote top performers into team leads Create internal career paths Continuous improvement (10%) Identify bottlenecks and improve processes Implement best practices and standardization Maintain operations documentation Work with client complaints, root cause elimination Requirements Must-Have 2+ years managing operational teams Experience managing20+ employees Built processes from scratch Preferably BPO / outsourcing / call center / EdTech Strong systems thinking and discipline SOPs, checklists, regulations, compliance Precision and attention to detail Ability to make difficult decisions (terminations, corrective action) Technical competency Understanding of automation & quality monitoring Ability to write clear requirements for developers Experience with CRM, monitoring dashboards, etc. Nice-to-have SQL basics, API logic, scripting Analytical approach Metrics quality %, speed, productivity, error rate KPI systems and reporting Data-driven decision-making Experience in hiring & onboarding Strong Plus BPO / outsourcing experience (data entry, support, back office) Quality automation experience Technical degree (engineering / CS / math) Six Sigma / Lean / Kaizen knowledge Experience scaling teams from 10 ? 50+ QA / Quality Management certifications Experience with distributed remote teams #J-18808-Ljbffr