Field Service Analyst Macaé

3 semanas atrás

Rio de Janeiro, Rio de Janeiro, Brasil Cognizant Tempo inteiro
**Field Service Analyst - Macaé - Rio de Janeiro**
**Who We Are**
**What You'll Do**
Your mission as a Field Service Analyst will be to work in the field at our client's office, located in Cabiúnas District of Macaé - Rio de Janeiro, providing level 1 support to the employees assigned to the client.
**Key Responsibilities**
- Providing day-to-day support to end users, such as configuring workstations with computers and the necessary peripheral devices, routers, printers, etc;
- Provide hardware and software support;
- Check computer hardware HDD, mouse, keyboards, etc. to ensure functionality;
- Install and configure appropriate software and functions according to specifications;
- installations and formatting of machines, as well as migrations;
- Manage administrative activities, organizing and scheduling updates and maintenance, using controls and spreadsheets, without preventing others from completing their work;
- Keeping records of repairs and corrections and the maintenance schedule, registering and following them up in the call queue;
- Participating in the preparation and delivery of training on tools to users;
- Support in meeting rooms;
**Preferred experience**:
- Experience with Service Now;
- Experience with inventory management;
- Network experience;
- Customer service, call handling;
- Intermediate English.
- Accept working in the presencial model in Macaé - RJ.
**Why Cognizant?**
A career in one of the largest and fastest growing IT services providers worldwide.
Ongoing support and funding with training and development plans.
A highly competitive benefits and salary package.
Opportunity to work for leading global companies.

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