
Linux Technical Account Manager, Amer
Há 3 dias
Linux Technical Account Managers are key to servicing our enterprise customers and partners, serving as the assigned engineering and technical escalation point, and are typically amongst the most experienced members of our Support Engineering teams.
This role is an opportunity for a technologist with a passion for Linux to drive the success of major customers, leveraging Ubuntu and open source products. If you have an affinity for open source engineering and a passion for technology, then you will enjoy building your career with other some of the best engineers in the industry at Canonical.
No two days are the same in Support Engineering. We engage in interesting problems to solve, constantly pick each other's brains and our minds are always abuzz with ideas for helping our customers to make the most of their Ubuntu systems. We are rapidly expanding and are looking for talented professionals with a passion for working on the next generation of Ubuntu solutions.
**Key Responsibilities**
- Assume direct responsibility and drive exceptional service on assigned accounts.
- Gain understanding of our partner's technical infrastructure and environment, hardware, and/or product(s).
- Investigate issues reported by customers by doing your own research and involving others across the organisation as necessary.
- For assigned accounts manage support escalations and issue prioritization, acting internally as a customer advocate.
- Contribute new articles and maintain existing knowledge base articles.
- On a rotation basis, be available for on-call support out of office hours.
- Ability to travel
**Required Skills and Experience**
- Experience supporting Linux systems.
- Experience with Kubernetes, OpenStack, virtualization and other Cloud technologies.
- Demonstrable expertise in one or more of the following areas:
- Advanced storage (RAID, LVM, SAN, file system tuning, etc.)
- Advanced networking (bonding, firewalling, bridging, switching, network file system tuning, etc.)
- Clustering, cloud computing (provisioning, monitoring, orchestration, etc.)
- Linux integration with other environments (authentication/directory services, network file systems, etc.)
- Experience managing customer relationships through consulting engagements, account management, or direct support.
- Significant experience with Ubuntu or Debian, able to debug and act as a generalist when necessary.
- Excellent verbal and written communication skills in English.
Canonical is a growing, international software company that works with the open-source community to deliver Ubuntu - the world's #1 cloud operating system. Our mission is to realize the potential of free software in the lives of people and organisations. Our services are helping businesses worldwide to reduce costs, improve efficiency and enhance security with Ubuntu.
We offer:
- Work-from-home
- Learning and Development
- Competitive Salary
- Recognition Rewards
- Annual Leave
- Priority Pass for travel
- Flexible working option
- #LI-Remote_
- #LI-ET1_
- #stack_
-
Linux Engineering Manager
3 semanas atrás
Manaus, Amazonas, Brasil Canonical Tempo inteiroLinux Engineering Manager - Optimisation for Latest HardwareJoin to apply for the Linux Engineering Manager - Optimisation for Latest Hardware role at CanonicalContinue with Google Continue with GoogleLinux Engineering Manager - Optimisation for Latest Hardware4 months ago Be among the first 25 applicantsJoin to apply for the Linux Engineering Manager -...
-
Linux Engineering Manager
2 semanas atrás
Manaus, Amazonas, Brasil Canonical Tempo inteiroLinux Engineering Manager - Optimisation for Latest HardwareJoin to apply for the Linux Engineering Manager - Optimisation for Latest Hardware role at CanonicalContinue with Google Continue with GoogleLinux Engineering Manager - Optimisation for Latest Hardware4 months ago Be among the first 25 applicantsJoin to apply for the Linux Engineering Manager -...
-
Embedded Linux Field Engineering Manager
1 semana atrás
Manaus, Amazonas, Brasil Canonical Tempo inteiroEmbedded Linux Field Engineering Manager Join to apply for the Embedded Linux Field Engineering Manager role at Canonical Embedded Linux Field Engineering Manager 2 days ago Be among the first 25 applicants Join to apply for the Embedded Linux Field Engineering Manager role at Canonical Get AI-powered advice on this job and more exclusive features....
-
Software Engineering Manager
3 semanas atrás
Manaus, Amazonas, Brasil Canonical Tempo inteiroSoftware Engineering Manager - Desktop and Embedded Linux OptimisationJoin to apply for the Software Engineering Manager - Desktop and Embedded Linux Optimisation role at CanonicalContinue with Google Continue with GoogleSoftware Engineering Manager - Desktop and Embedded Linux Optimisation4 months ago Be among the first 25 applicantsJoin to apply for the...
-
Software Engineering Manager
Há 3 dias
Manaus, Amazonas, Brasil Canonical Tempo inteiroSoftware Engineering Manager - Desktop and Embedded Linux Optimisation Join to apply for the Software Engineering Manager - Desktop and Embedded Linux Optimisation role at Canonical Continue with Google Continue with Google Software Engineering Manager - Desktop and Embedded Linux Optimisation 4 months ago Be among the first 25 applicants Join to apply for...
-
Software Engineering Manager
1 semana atrás
Manaus, Amazonas, Brasil Canonical Tempo inteiroSoftware Engineering Manager - Desktop and Embedded Linux OptimisationJoin to apply for the Software Engineering Manager - Desktop and Embedded Linux Optimisation role at Canonical Continue with Google Continue with Google Software Engineering Manager - Desktop and Embedded Linux Optimisation4 months ago Be among the first 25 applicants Join to apply for...
-
Software Engineering Manager
2 semanas atrás
Manaus, Amazonas, Brasil Canonical Tempo inteiroSoftware Engineering Manager - Desktop and Embedded Linux OptimisationJoin to apply for the Software Engineering Manager - Desktop and Embedded Linux Optimisation role at CanonicalContinue with Google Continue with GoogleSoftware Engineering Manager - Desktop and Embedded Linux Optimisation4 months ago Be among the first 25 applicantsJoin to apply for the...
-
Linux System Infrastructure Manager
Há 3 horas
Manaus, Amazonas, Brasil beBeeinfrastructure Tempo inteiro R$72.000 - R$108.000Job DescriptionWe are seeking a highly skilled and experienced System Infrastructure Manager to lead our team in delivering exceptional service and support for our Linux environments.This role involves managing installations, patching, migrations, and scripting (Shell & Perl) to ensure seamless system performance and availability.
-
Embedded Linux Field Engineering Manager
3 semanas atrás
Manaus, Amazonas, Brasil Canonical Tempo inteiroEmbedded Linux Field Engineering ManagerJoin to apply for the Embedded Linux Field Engineering Manager role at CanonicalEmbedded Linux Field Engineering Manager2 days ago Be among the first 25 applicantsJoin to apply for the Embedded Linux Field Engineering Manager role at CanonicalGet AI-powered advice on this job and more exclusive features.Canonical is a...
-
Engineering Manager
Há 3 dias
Manaus, Amazonas, Brasil Canonical Tempo inteiro2 months ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Redefine the embedded Linux experience with the smallest, most secure, and most reliable operating system in the IoT market. This is an opportunity for a technical engineering manager passionate about open source software, Linux, containers, security,...