Senior Analyst, Customer Operation

Há 3 dias


São Paulo, São Paulo, Brasil MasterCard Tempo inteiro
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Analyst, Customer Operation osition Title:
Senior Analyst, Customer OperationsWho is Mastercard?Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.OverviewThe Ethoca Customer Experience & Engagement team is looking for a Senior Analyst, Customer Operations to help drive our operational excellence and customer experience strategy forward. This customer-facing position plays a key role in supporting customer operations, contributing to process improvements, and driving initiatives that ensure Ethoca's services are delivered according to our best-in-class standards.Our ideal candidate is a problem-solver who takes initiative, feels comfortable making decisions, and contributes actively to cross-functional projects. You'll be a bridge between customers and internal teams, with opportunities to lead initiatives that improve both customer outcomes and operational performance.RoleSupport live customers with

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