Customer Success Senior Analyst

3 semanas atrás


São Paulo, São Paulo, Brasil Sinch Tempo inteiro

Aboute the role:

We are looking for a Senior Customer Success Analyst to manage Mid-Market and Enterprise accounts, ensuring the best experience and results for our strategic clients. You will be the main point of contact, acting as a business partner focused on onboarding, engagement, expansion, and retention.

Responsibilities:

Onboarding and Training: Lead the onboarding process for new clients, ensuring efficient implementation and comprehensive training for client teams. Understanding Client Objectives: Map and understand clients' business goals, aligning expectations and proposing Sinch solutions tailored to each

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