Advertiser Experience Engagement Specialist

3 semanas atrás

São Paulo, São Paulo, Brasil TikTok Tempo inteiro
Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, Dublin, London Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo.
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
The global Monetization Integrity team ensures TikTok users have a safe experience while viewing advertisements. They work closely with advertisers to create ad policies, manage content review processes, and more. As we continue to add advertising on TikTok, this team is critical in assuring a joyful and creative ads experience for the community.
**Main Responsibilities**:
- Navigate and excel in a matrixed organization where you can network and align cross-functionally
- Engage Sales and other cross-functional teams, organizing activities and delivering insights from selected verticals/markets
- Contribute to define and operationalize premium services for key customers
- Curate continuous improvement in advertiser onboarding and proactive integrity strategies, collaborating with our Policy, Training, Operations and Sales teams
- Make recommendations to senior management through quantitative and qualitative analysis of challenges
- Document successful process improvement to enable progressive learning
**Qualifications**:
- Proven experience in project management, preferably in Monetization Integrity Operations.
- Creatively and analytically inspired, with experience in measuring the effectiveness of initiatives and defining the metrics to measure them
- Work proficiency with operational metrics such as but not limited to: quality, CSATs, productivity and percentage accuracy
- Prepare and present compelling narratives to showcase the progress of internal initiatives, presenting data to support key findings
- Experience in visualisation of key results for a wide range of audiences
- Experience with design thinking and data literacy
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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