Customer Success Account Mgmt Ic4

2 semanas atrás

Sao Paulo, Brasil Microsoft Tempo inteiro
With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
As a Customer Success Account Manager (CSAM), you are the delivery leader in our account team and a strategic partner to our customers. You are responsible for execution against our Customer Success Contracts and orchestration of cross-functional programs that deliver customer value and enable transformational customer outcomes. This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.
This role is flexible in that you can work up to 50%/ from home.
PORTUGUESE FLUENTLY.
English fluently.
**Responsibilities**:
Customer Relationship Management - You will nuture and establish relationships with key customer stakeholders to enable quality solution planning, delivery execution and governance.
Account Planning - You will partner with Account team peers to drive conversations with customers that define and prioritize the strategic alignment between your customer’s objectives and Microsoft’s goals.
Opportunity and Pursuit Management - You will bring forward customer insights to sellers to support them in identifying and producing opportunities.
***Consumption and Delivery Execution - You will lead the delivery of Microsoft solutions and take ownership for team coordination that accelerates production level consumption across solution areas to help our customers achieve their goals.
Technical Skilling - You will build technical competency that supports customer advice, connecting their business goals to Microsoft solutions
**Qualifications**:
- Must have at least 3 years of relevant work experience within customer industry.- Bachelor's Degree in Engineering, Information Technology, Business or related field AND 4+ year(s) work or internship experience in solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience ORMaster's Degree in Engineering, IT, Business or related field AND 3+ years solution delivery, practice management, customer-facing consulting, or portfolio management experience.- Must be able to communicate in Portuguese and English FLUENTLY.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

  • Customer Success Account Mgmt Ic4

    2 semanas atrás

    Sao Paulo, Brasil Microsoft Tempo inteiro

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Customer Success Account Mgmt

    Há 4 dias

    Sao Paulo, Brasil Microsoft Tempo inteiro

    Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can...

  • Customer Success Account Mgmt

    Há 6 dias

    Sao Paulo, Brasil Microsoft Tempo inteiro

    Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can...

  • Customer Success Account Mgmt

    Há 4 dias

    Sao Paulo, Brasil Microsoft Tempo inteiro

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...

  • Customer Success Account Mgmt

    Há 2 dias

    Sao Paulo, Brasil Microsoft Tempo inteiro

    Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can...

  • Customer Success Account Mgmt

    2 semanas atrás

    Sao Paulo, Brasil Microsoft Tempo inteiro

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Customer Success Account Mgmt

    Há 2 dias

    São Paulo, São Paulo, Brasil Microsoft Tempo inteiro R$90.000 - R$120.000 por ano

    As a Customer Success Account Manager (CSAM) at Microsoft in Finance industry, you will be the strategic orchestrator of customer success, responsible for driving business outcomes, cloud adoption, and customer health across Microsoft's commercial cloud portfolio. You will lead engagements that deliver measurable value, build trusted relationships, and...

  • Customer Success Account Mgmt

    1 semana atrás

    Sao Paulo, Brasil Microsoft Tempo inteiro

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Customer Success Account Mgmt

    3 semanas atrás

    São Paulo, São Paulo, Brasil Microsoft Tempo inteiro

    **As a Customer Success Account Manager (CSAM)** at Microsoft in Finance industry, you will be the **strategic orchestrator** of customer success, responsible for driving **business outcomes**, **cloud adoption**, and **customer health** across Microsoft's commercial cloud portfolio. You will lead engagements that deliver measurable value, build trusted...

  • Customer Success Account Mgmt

    Há 2 dias

    São Paulo, São Paulo, Brasil Microsoft Tempo inteiro R$90.000 - R$120.000 por ano

    As a Customer Success Account Manager (CSAM) at Microsoft in Finance industry, you will be the strategic orchestrator of customer success, responsible for driving business outcomes, cloud adoption, and customer health across Microsoft's commercial cloud portfolio. You will lead engagements that deliver measurable value, build trusted relationships, and...