Customer Success Manager

**What makes us Qlik**?**
Qlik delivers the best in data, analytics, and AI technology, to help enterprises around the world drive value from their data. Our leading, AI-powered platform enables users to uncover insights that lead to better business decisions, faster.
A Gartner® Magic Quadrant Leader for 13 years in a row, Qlik is a values-driven organization, and following its acquisition of Talend, now serves over 45,000 customers in 100 countries worldwide. Read on to see what we’re looking for right now
**The** **Customer Success Manager** Role**
Join Qlik's Customer Success team and play a vital role in ensuring our customers achieve maximum value from our data solutions. As a key member of this dynamic team, you'll engage with enterprise clients remotely, guiding them towards their Qlik goals. From seamless onboarding, technical expertise guidance, to strategic account development, your impact will drive customer success, satisfaction, and long-term partnerships.
**What makes this role interesting?**
- **
Onboarding Excellence**: Lead the onboarding process for new clients, ensuring a smooth transition through product implementation, training, and setup. Lay the groundwork for a strong foundation in their Qlik journey.
- **
Strategic Growth**: Develop tailored strategies for high-potential accounts, fostering relationships, identifying upselling opportunities, and consistently delivering value. Be the catalyst for long-term partnership and growth.
- **
Proactive Risk Management**: Identify and address potential issues in at-risk accounts, providing proactive solutions. Collaborate cross-functionally to swiftly resolve concerns, ensuring customer satisfaction and retention.
- **
Collaborative Account Strategy**: Partner with the sales team to define customer vision and strategy, maximizing their investment in Qlik's products. Drive adoption and accelerate time-to-value.
- **
Technical Skill**: Solve client technical issues and providing coaching to client technical staff on the Qlik platform.
**Here’s how you’ll be making an impact**:
- **
Client Engagement**:Work remotely with a portfolio of enterprise customers, ensuring they are on track to meet their goals with Qlik. Run Quarterly Business Reviews, create and execute success plans, advise on scalable solutions and monitor customer satisfaction metrics.
- ** Technical **E**xpertise**:Provide insight, coaching, and hands-on assistance with designing and provisioning secure and scalable Qlik environments for on-premises and cloud-based platforms (AWS, Azure, GCP);
- **
Risk Mitigation**: Identify churn risks and proactively work to eliminate them. Collaborate with other Customer Success teams to ensure account issues are resolved successfully, using early warning signals.
- **
Advocacy Development**: Develop, prepare, and nurture customers for advocacy. Collaborate with the Customer Success Engineer to maintain and develop Business/Technical Champions. Challenges make the stories stand out, include them but with a positive twist
**We’re looking for a teammate with**:
- **
Customer-Centric Mindset**: Minimum 5 years of customer-facing experience, ideally in customer success, sales, consulting, or project management, from within a SaaS environment
- **Strategic Thinker**: Quickly understand customers' needs, take ownership, and develop and execute strategies that positively transform their business. Bachelor’s degree or equivalent experience.
- **
Industry Knowledge**: Strong General knowledge of & experience in the SaaS Software industry, with a technical lean and ability; keen to learn about and understand our (and wider market) current and future enterprise software products and business solutions.
- **
Hands on** technical expertise**:Experience designing and deploying with data technologies (databases, visualization tools, cloud, programming languages etc). Previous experience using Totango or other Customer Success platforms a big plus.
**Th**e** **l**ocation** for this role is**:
Brazil
**More about Qlik and who we are**:
Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.
What else do we offer?
- Genuine career progression pathways and mentoring programs
- Culture of innovation, technology, collaboration, and openness
- Flexible, diverse, and international work environment
Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs
**_

---