Program Manager, Seller Experience LATAM
1 semana atrás
Are you excited by building new things? Do you want to work in a complex and dynamic environment and drive scalable recruitment in our marketplace? Then this position is for you.
We are looking for a talented Program Manager to join our Seller Experience (SX) Registration & Verification vertical. The Program Manager will define strategies to enhance the current registration experience for sellers in Latam, partnering with product, operations, and compliance teams to resolve experience issues.
The Program Manager will also have a hands-on approach in driving improvements in seller experience, reducing friction, and raising the standards in verification processes. This role involves a strong business component, including ownership of metrics, maintaining relationships with stakeholder teams, and managing mechanisms for weekly tracking and callouts.
The ideal candidate is a strong leader with solid analytical, critical thinking, and problem-solving skills to drive business results and collaborate with local and global teams. They should have experience in program management, excel at building trust, and drive urgency across the organization. Ability to work cross-functionally and culturally, and to present progress and improvements to senior leadership, is essential.
Key job responsibilities- Identify seller experience pain points related to registration and verification.
- Partner with product, operations, and compliance teams to improve seller and internal stakeholder experiences.
- Own mechanisms for Voice of Seller tracking and serve as the main liaison with Account Management teams.
- Track weekly metrics for callouts, reports, and newsletters.
The PM will bridge product and business teams, owning registration and verification metrics with an agenda to improve them. They will implement short-term programmatic solutions for known issues and collaborate on long-term fixes and enhancements.
About the teamAt Amazon Brazil, we value Diversity, Equity, and Inclusion (DEI). Our DEI squad comprises representatives from various roles and areas, emphasizing multiple perspectives. Leadership is committed to acting on our principles to be 'Earth's Best Employer'.
Our affinity groups—such as BEN (Black Employee Network), Glamazon (LGBTQIA+), and People With Disabilities—support our DEI strategies and act as ambassadors. They will support you from Day 1. Remember, at Amazon, 'It's always Day 1'.
Required experience- Professional experience in non-internship marketing.
- Using data and metrics to drive improvements.
- Proficiency with Excel or Tableau for data manipulation, macros, charts, and pivot tables.
- Building, executing, and scaling cross-functional programs or marketing campaigns.
- Using systems like email, web analytics, CRM (Marketo, Tableau, Salesforce) for targeting, segmentation, and reporting.
- SQL/ETL knowledge.
If you need workplace accommodations during the application or onboarding process, visit this link .
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