Sr. SMB

Overview

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible.

The SMB team is seeking an experienced Senior Program Manager to work closely with our Latin America SMB Sales team who is passionate about making business operations, tools, and processes more efficient and effective. Responsibilities include collection of business and systems requirements, scoping central processes and tools, driving alignment, automating workflows, and leading implementation and measurement. The ideal candidate is action-focused and data-driven, with a love of breaking down problems and delivering large projects end-to-end. You’ll collaborate across internal teams (sales, product, engineering, and marketing) and act as a central, data-driven program manager leading the alignment and execution of operational processes, systems, and workflows for our SMB teams.

• Lead sales process optimization for your market by mapping, analyzing, and redesigning workflows; partner with sales leadership to scope and prioritize opportunities for improvement, estimating impact and resource/investment requirements.
• Examine process flows to identify operational gaps, develop solutions, and collaborate with key stakeholders to define and implement the ideal future-state processes.
• Project manage end-to-end process optimization, from requirements gathering and scoping to implementation, training, rollout, and continuous improvement, ensuring alignment with business objectives and regional needs.
• Drive understanding and adoption of core and critical processes among sales executives, process owners, and partners by delivering clear communication, targeted training, and scalable enablement content.
• Define problem statements, collaborate closely with technical partners (Product, Engineering, Sales), and help implement process automations, new tool integrations, and scalable solutions.
• Develop and maintain reports and dashboards to monitor sales tool usage, efficiency, and adoption; analyze data to surface actionable insights for ongoing improvement.
• Support the evaluation, rollout, and continuous assessment of new tools, systems, features or AI solutions that can help the team automate processes and scale effectively.
• Share key learnings, operational best practices, and feedback to the Global Program Management team to drive consistency and enable scaling of successful initiatives worldwide.

• 5+ years of experience in business or customer operations, technical project management, or program management, ideally within SMB, channel sales, or digital advertising environments.
• Demonstrates a growth mindset and curiosity, is comfortable working independently, and proactively solves problems by engaging directly with sales and vendor teams, diving into operational details to resolve challenges efficiently.
• Hands-on experience with Salesforce and Gong is strongly preferred; additional experience with tools such as Medallia, Calendly, and Outbound prospecting tools is a plus.
• Skilled at establishing shared goals, aligning with and influencing multiple internal and external stakeholders.
• Demonstrated ability to manage and deliver large-scale process redesigns or systems implementations from initial scoping through to rollout and adoption.
• Strong analytical skills, with experience breaking down ambiguous data problems, surfacing actionable insights.
• Highly organized, able to meet rigorous deadlines while balancing multiple priorities, and recognized for strong attention to detail and consistent productivity in fast-paced environments.
• Excellent written and verbal communication skills, with an ability to simplify complex topics and deliver effective presentations or training to diverse audiences.
• Fluent in English and Portuguese, with Spanish proficiency a plus, to collaborate seamlessly with global and regional teams.
• Experience with vendor management, workflow automation, or AI/SQL tools is a plus.
• Bachelor’s degree in Business, Marketing, Communications, or equivalent experience.

• This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

• We let the type of work you do guide the collaboration style. That means we’re not always working in an office, but we continue to gather for key moments of collaboration and connection.
• This role will need to be in the office for in-person collaboration at least 1-2 times per week. Therefore needs to be in a commutable distance from Sao Paulo office.

Our Commitment to Inclusion: Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please complete this form for support.